Manager, Business Support - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 191926

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Manager, Business Support you will be responsible for working directly with the Scotia Wealth business lines and Operational and partner teams across Wealth to provide leadership and ensure initiatives are delivered in support of business strategies and objectives.

The incumbent will proactively identify, define, and collaborate with appropriate partners to improve processes and resolve issues while ensuring the client experience is optimized.

The Manager Business Support will also participate, as required, in the implementation of special initiatives and projects.

Is this role right for you? In this role you will:

Work directly with various lines of business to identify, define, assess, and implement initiatives aimed at greater efficiencies and effectiveness
Take a consultative approach by working in collaboration with the business to analyze and diagnose client issues and impacts to the client experience
Provide support on ongoing projects and initiatives including the design, development of materials, communication, prioritization, and identification of key issues that impact the business
Participate in gathering and documenting business requirements
Collaborate with operational departments and partner teams with a specific focus on addressing issues and creating operational efficiencies and solutions
Develop, manage, and maintain key support relationships to ensure effective coordination of support by all business partners
Coach staff to perform at an exceptional level within an everchanging environment
Collaborate with the Business Support Team to address escalated issues and incident management

The Must Haves:

University degree required
5+ years of relevant work experience specifically within wealth management
Experience in an investment/brokerage operations environment is required
Project Management experience is an asset
Intermediate to advanced knowledge of MS Office, Visio, Excel, Adobe Acrobat Professional is required
Experience in leading a team and developing talent
Experience working with technology partners

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Effective communication skills with the ability to write clearly and concisely
An ability to speak confidently with various senior leaders
Strong analytical skills to understand various elements of operations to be able to define the problem and propose a solution
An ability to be proactive in your quest for knowledge of operations, with a strong strategic thinking capability to think creatively, problem solve and multitask
Must be comfortable working independently with the ability to prioritize tasks and manage time efficiently, without direct input or oversight
Work effectively in a group environment across various operations, front office, and functional areas
Strong relationship management skills to build and maintain strong relationships with various stakeholders
The ability to work and manage a team remotely
The ability to set clear expectations and work with deadlines
A comfort in working closely with various levels of management/executives

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.