Housekeeping Supervisor - Toronto, ON, Canada - Kaizen Lab Inc.

Description

HOUSEKEEPING SUPERVISOR

ABOUT
THE SOHO

The luxury of space is central to the promise of an
unrivaled experience at SoHo Hotel Toronto.

The SoHo Hotel Toronto, a member of Preferred
Hotels and Resorts, is the most sought-after luxury hotel in the City of
Toronto. We achieve this by offering our guests an unprecedented hotel
experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and
most spacious hotel rooms and suites in Downtown Toronto. Every aspect and
detail of SoHo Hotel Toronto's accommodations have been fashioned for our guests'
comfort and pleasure, from exquisitely comfortable furnishings and
state-of-the-art technologies to the stunning views and second-to-none
amenities and services.

The SoHo
Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing
area, marble bathrooms, and heated floors provide a space for guests to relax,
rejuvenate, work or to celebrate a special occasion. Our rooms and suites are
double the size of other luxury hotels in Downtown Toronto.

The SoHo
Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist
of luxurious apartment units for comfort and practicality, perfect for
extended-stay and with unlimited experiences right outside their doorstep.

THE
SOHO CULTURE

As a luxury boutique hotel and residences, our
commitment is to support our employees with opportunities and empowerment. We
provide diversity and welcomes culture from all background and experience. We
are a growing and dynamic team that collaborates with each other in order to
achieve continued growth and success.

Our company culture is to take care of our team, our
guests, and the community.

S ervice –
we believe hospitality is an art

O wnership
– we pride ourselves on accountability

H onor –
we respect all guests, team members and the community

O riginality
– we celebrate and encourage authenticity

We welcome you to be part of our petite yet connected
team of the SoHo family.

THE
POSITION

This Housekeeping Supervisor position is responsible for
organizing employee shifts, training and motivating team members and checking
private and public areas for tidiness. To be successful in this role, you
should have a good understanding of sanitation regulations and team management
abilities. You will be developing strategies to improve and overseeing
the housekeeping staff's productivity. This role will also oversee maintenance
projects, respond to guests' inquiries, and fulfil hotel guests' requests. The
successful candidate will ensure that our facility is clean and well
maintained, and that all guests receive the highest quality of service.

The Housekeeping Supervisor will be directly reporting
to the Director of Housekeeping and will be supervising a team of Room
Attendants and Housepersons. Position will provide supervision and
direction for housekeeping activities on the Director of Housekeeping's days
off or as directed by the Director of Housekeeping or General Manager.

This role will be a "working from office" model, which
will require 5 days-per-week in the SoHo Hotel Toronto office located at 318
Wellington Street, Toronto, Ontario.

DUTIES
& RESPONSIBILITIES

• Room checking in the Hotel
  and Residences.
• Assist in special projects
  as required by the Housekeeping Department (e.g. linen inventory).
• Monitor staff productivity
  in the Housekeeping Department.
• Utilize the existing par
  levels for all items ordered and ensure that the Department is informed if
  supplies are running low.
• Ensure that all service
  standards are adhered to, as established by company policy, CAA and Preferred
  Standards.
• Anticipate and follow up on
  our guests' needs in advance, based on availability or information and
  proactively resolve their concerns.
• Perform the daily opening
  and closing of the Housekeeping Department as per training.
• Collect daily reports and
  prepare Turndown reports.
• Ensure that the
  Housekeeping office is kept tidy and organized before, during and on the
  completion of your shift.
• Ability to communicate all
  requests in a timely manner.
• To ensure that guest room
  inspections are maintained at a minimum of thirty (30) per day with an average
  inspection score of 97%.
• To inspect on a daily
  basis, all guest rooms and Residences according to the checklists ensuring
  quality standard and appearance to the image of the SoHo.
• Ability to efficiently
  resolve and co-ordinate any service complaints that are brought to your
  attention.
• Maintain and participate in
  training programs for staff, to meet SoHo standards.
• Maintain high morale,
  minimize turnover, and concentrate on staff development on an ongoing basis.
• Keep a positive attitude at
  all times and promote your department.
• Endeavour continuously to
  motivate staff through feedback and constructive suggestions.
• Maintain an effective flow
  of communication to and from Housekeeping to all departments and ensure all
  supervisors, Room Attendants, Turndown Attendants and Housemen are kept
  informed of items that concern them.
• Ensure cleaning supplies
  are correctly labeled and used as per WHMIS standards.
• Constant awareness of
  Health & Safety Standards.
• Maintain clean and tidy pantries.
• Ensure that all equipment
  is in good working order.
• Supervise all Housekeeping
  department job groups.
• Co-ordinate maintenance
  requests and ensure their follow-up.
• Other duties and
  responsibilities as assigned.

QUALIFICATIONS & REQUIREMENTS

• 2-3 years' Housekeeping
  supervisory experience in a 4-star hotel property.
• Flexible to work weekdays, weekends,
  and statutory holidays.
• Must be available to work
  shifts between the hours of 7:30am and 9:30pm.
• Exposure to the Rooms
  Division area within a hotel environment.
• Long hours are sometimes required.
• Heavy work - Exerting up to 35 pounds of measured pull/push weight force, and/or 25 pounds measured push/pull weight force periodically while lifting, carrying, pushing and pulling carts and otherwise moving and maintaining objects.
• Ability to stand for entire shift.
• Excellent organizational
  skills.
• The ability to use MS
  Office applications (specifically Excel and Word).
• The ability to balance
  multiple priorities.
• Must have clear and concise
  written and verbal communication skills with housekeeping team, management, and
  other departments.
• Must be able to demonstrate
  team-building experiences, build morale and spirit within the department.
• Ability to multitask and
  meet assigned deadlines.
• Strong attention to detail.
• Excellent customer service
  skills.
• Strong communication
  skills, both verbal and written.
• Ability to work under
  pressure and meet various deadlines in a fast-paced environment.
• Ability to manage time
  effectively and accordingly handle multiple tasks simultaneously.
• Able to work as part of a
  team and display strong teamwork skills.
• Eager to learn and take on
  stretch assignments.
• Strong analytical,
  organizational, and problem-solving skills.
• Detail-oriented with a high
  level of accuracy.
• Displays a professional
  positive attitude, maintains enthusiasm, and celebrates success.

COMPENSATION
& BENEFITS

• Employee social events.
  
• Birthday & anniversary
  day recognition.
• Discounted on-site parking.
• Meals allowances
  (restrictions apply).

********************

The SoHo Hotel Toronto is an
equal opportunity employer that is committed to inclusion and diversity.

We take affirmative action to
ensure equal opportunity for all applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
disability, veteran status, or other legally protected characteristics.

Our company has an
accommodation process in place for applicants with disabilities , in accordance with the Accessibility for Ontarians
with Disabilities Act, 2005 (AODA). Accommodation is available upon request at
all stages of the recruitment and selection process.