Customer Retention Specialist - Hamilton, Canada - Energy Call Solutions

Energy Call Solutions
Energy Call Solutions
Verified Company
Hamilton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
We are looking to add experienced full-time Outbound Sales/Retention Representative to our team


Do you have a background in outbound sales and retention? Do you display excellent communications skills?

CONTACT US

The hours for this position are as follows:
Mon - Fri from 11:30 AM to 8:00 PM

$18/Hour + commission

Paid Training


We require:

  • Outstanding phone presence
  • Excellent attendance and punctuality
  • Ability to follow communication procedures, guidelines and policies.
  • Sales Skills
  • Retention Knowledge
Our office is located downtown Hamilton.

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Retention Specialist


Duties:


  • Communicate with customers to understand their needs and concerns
  • Analyze customer data to identify patterns and trends
  • Provide exceptional customer service and support
  • Upsell products and services to existing customers
  • Assist with data entry and record keeping

Experience:


  • Previous experience in sales or customer service roles
  • Strong communication skills, both verbal and written
  • Ability to analyze data and make informed decisions
  • Proficient in data entry and computer skills


As a Retention Specialist, you will play a crucial role in maintaining our customer base by providing excellent service and addressing their needs.

You will have the opportunity to utilize your sales skills to upsell products and services while ensuring customer satisfaction. If you are a motivated individual with a passion for customer retention, we would love to hear from you.


Benefits:


  • Competitive salary
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Job Types:
Full-time, Permanent


Salary:
From $18.00 per hour

Expected hours: 40 per week


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus pay
  • Retention bonus

Experience:


  • Call center: 2 years (required)
  • Customer retention: 2 years (required)

Ability to Relocate:

  • Hamilton, ON L3M 1R3: Relocate before starting work (required)

Work Location:
In person
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