Servicenow Application Portfolio Manager - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
ServiceNow Application Portfolio Manager

What is the opportunity?

The Application Portfolio Manager is a blended role responsible for analysis and testing activities on medium to large size projects and the day to day management of the APM module in ServiceNow.

The role is responsible for execution of all aspects of requirements delivery from the elicitation, analysis, and documentation of requirements to the creation and execution of test cases to ensure requirements are met.

What will you do?

Perform requirements analysis to identify impacted or influencing groups and stakeholder requirements
Manage risks, assumptions, and constraints for requirements, and communicate to appropriate parties
Define the business analysis approach including tasks and deliverables based on the project and delivery methodology
Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review
Document scope of the business solution using enterprisestandard requirements methodology
Build and maintain a repository of reusable requirements documentation to support future initiatives following the enterprise standards
Support the development of enduser analysis documentation and training to maintain consistency of standards and adherence to enterprise requirements methodology within the team

What do you need to succeed?

Must Have

Experience with ITIL best practices and procedures
ServiceNow Platform & APM module experience
Proven experience with various project delivery methodologies such as Waterfall, Iterative and/or Agile
Experience with QA software tools for defect management, regression, performance, and automated testing

Nice to Have

Prior experience with ServiceNow CMDB.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
A worldclass training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies.

RC23

LI-Hybrid

LI-Post

Job Summary

Address:

RBC CENTRE, 155

WELLINGTON ST W:

TORONTO

City:

CAN-ON-
TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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