Lead Host - Elora, Canada - Elora Mill Hotel & Spa

Elora Mill Hotel & Spa

Verified Company

Elora, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join our amazing Elora Mill Hotel & Spa team and work in a beautiful environment, surrounded by the sights and sounds of nature Create incredible guest experiences in our historic restaurant with stunning views from every window.

You are passionate about providing memorable guest experiences.
You enjoy working as part of a team and supporting those around you.
You have 23 years of customer service experience as well as some leadership experience.
You are Smart Serve Certified
You are looking for a position with endless growth opportunities.

Duties & Responsibilities

Proudly represent and lead the host team; providing guidance, direction and training to maintain standards and help to maximize the potential of other team members
Continually look for ways to increase efficiency and productivity, create new processes and procedures to raise the bar on service and effectiveness of host position
Gain a thorough understanding of OpenTable and Micros software to maximize floor plans and reservations; share knowledge of software systems with team members

- answering questions or direct inquiries appropriately and in a timely manner

Present a welcoming & inviting front door aesthetic by keeping entrances, outdoor walkways clean and tidy and ensuring host area and coat check is uncluttered, wellstocked and organized
Direct and instruct the dining room staff on customer needs and special requests
Look ahead at future reservations to ensure all details are in place and all departments are informed of upcoming requirements
Maintain guest database, update details at each opportunity, strive to expand guest profiles to elevate service and be able to anticipate needs
Act as an ambassador of the property, a liaison between guests and management, sales team, team members
Continually seek ways to provide outstanding service, demonstrating for other hosts how to exceed guests' expectations

Advantages to being part of the Elora Mill Hotel & Spa Team

Competitive wages
Benefits for permanent fulltime employees
Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
Training and Development to support personal & professional growth
Career opportunities across all Pearle Hospitality properties
A fun place to work with an amazing team & company culture
Pearle Hospitality and affiliated companies, including Elora Mill Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._