Client Support Tier Ii - Mississauga, Canada - Fiserv, Inc.
Description
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title
Client Support Tier II
What does a Client Support Tier II Associate do?
What you will do:
- Build and maintain partnerships with the Relationship Managers, Client Service Advisors, and other client support teams to drive operational excellence and achieve the service expectations of the Clients.
- Function as a liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected adhering to established SLA's.
- Work escalations for moderate to highly complex questions, requests, service issues.
- Service atrisk merchants through proactive and reactive retention program
What you need to have:
- High school diploma or equivalent. College degree preferred.
- 2+ years industry experience in a customer facing role.
What would be great to have:
- Bilingual
- English and French preferred
- Knowledge of Microsoft Excel, Word and Office
- Strong verbal, written and organizational skills, strong customer orientation and negotiation skills.
- Customer Service Management
- General Computer Competencies
- Experience with Customer Support Policies, Standards & Procedures
- Experience with Problem Management Processes
Please:
- Complete the stepbystep profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries.
As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Warning about fake job posts:
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If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
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