Service Advisor - Simcoe, Canada - Robinson Motor Company

Robinson Motor Company

Verified Company

Simcoe, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

We are looking for an experienced Automotive
Service advisor for our
Simcoe Location (
Robinson Chevrolet Buick GMC)

Main Responsibilities and Tasks:

Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
Acts as liaison between customers and technicians and manages the status of work orders.
Schedules service and repair appointments.
Operates computerized work order systems.

Previous experience as an Automotive Service Advisor would be considered an asset.

Requirements:

Knowledge of market trends in the automotive service industry.
Knowledge and understanding of mechanical components of automobiles.
Ability to work effectively with auto parts ordering systems and computerized work order systems.
Basic math and keyboarding skills.
Valid driver's licence for province of employment.

Job Types:
Full-time, Permanent

Benefits: