Guest Services Representative - Toronto, Canada - Holiday Inn Toronto International Airport

Holiday Inn Toronto International Airport

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level.

With 19 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization.

As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I).

Our company is challenging the way we work, think, and develop an inclusive workplace.

Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel:

Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide Boasting 451 rooms and owned by Easton's Group of Hotels, we're just minutes from Pearson Airport.

Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

Benefits:

Employee Social Events
On-Site Parking
Onsite Gym/Pool
Career Development

Overview:

Join our team at Holiday Inn Toronto International Airport as a Guest Services Representative Bring your exceptional guest service skills and hotel front desk experience to create memorable stays for our guests.

What you will be doing?

Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
Upsell rooms where possible to maximize hotel revenue.
Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.

What are the requirements this role?

Friendly & hospitality focused.
At least one (1) year of guest services experience at a hotel
Strong communication/customer service skills as a significant amount of time are spent interacting with guests.
Available to work any shifts, including nights, weekends, holidays and overnight when required.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.