Supervisor, Claims - Alberta, Canada - Wawanesa Insurance

Wawanesa Insurance

Verified Company

Alberta, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
Jan 22, 2024

Location:
Alberta, CA Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4

Company:
Wawanesa Insurance

Job ID:7517

Working Business Language:
English

At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (15 hours per week (or 2 days) in a Wawanesa office) and remote work.

You may work from any of the following locations:
Alberta

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview:

The Claims Supervisor, Auto Physical Damage contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

Responsibilities:

Provide exceptional customer service
Coordinate and supervise daily activities of claims team
Provide guidance and leadership to staff and specialists
Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team's technical competencies,
Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
Perform other duties as assigned

Qualifications:

5 + years progressive insurance adjusting experience
College /University degree preferred
Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
Effective customer service skills including empathy and concern for our customers
Excellent communication skills, both written and oral
Excellent investigative and analytical skills
Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
Ability to coach, guide, and positively motivate employees
Excellent knowledge of automobile, habitational, farm and commercial policies
Excellent knowledge of medical and legal terminology
Detail oriented with a critical degree of accuracy regarding data entry
Exceptional advanced negotiation skills

Wawanesa is proud to be one of Manitoba's Top Employers
for 2023 recognizing that we are an exceptional place to work

Wawanesa provides its employees with a
respectful,
challenging and
rewarding environment where they can maximize their potential while contributing to the company's goals.

Our full-time permanent employees are provided with
highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan).

Wawanesa provides a
stable environment for its employees in today's challenging markets.