- Attractive compensation packages
- Amazing employee, friends & family discounts on our products
- A variety of Learning and Development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations & employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
- Continuous on the job training, support and mentorship
- Greet every customer in a friendly manner and provide extraordinary customer service
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- Follow up with customers via phone or email regarding their repair orders
- Complete quality checks and provide completed orders to customers at pickup, ensuring that customers have a great experience
- Answer all phone and email correspondences
- Cash handling and end of day processing
- Assist in coordinating the showroom appearance, merchandising and store tidiness
- You're detail-oriented, have excellent time management skills and are willing to embrace a structured process
- You have excellent time management skills and make great decisions about which work to prioritize
- You have strong problem solving and conflict resolution abilities
- You are energetic, outgoing and have strong customer relationship skills
- You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
- You have at least a year's experience working in a customer service environment
- You're used to working with a computer and are willing to learn new technology and software
- You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
- Bonus points if you have previous administrative or reception experience
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Part Time Customer Service Associate - Vancouver - Spence Diamonds
Description
Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.
What We Offer
Reports To
Sales Support Supervisor
As a member of the customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable presenting valuable products and representing products with confidence.
You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you're handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.
The perfect candidate for this role is an individual with a strong background in customer service. Whether your experience comes from the restaurant industry, reception, retail, or hospitality, if you excel in environments that prioritize customer satisfaction and aim to turn every customer into a raving fan of Spence, this position is for you
The expected start date for this position is early to mid-January 2026.
Responsibilities
Requirements
Compensation
The pay range for this position is $18.05‑21.55 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidate's starting pay rate will be determined based on job-related skills, experience, and qualifications.
Seniority Level
Employment Type
Job Function
Industries
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