Customer Service Rep - Oshawa - Convergys

    Convergys
    Convergys Oshawa

    3 days ago

    $42,000 - $62,000 (CAD) per year *
    Description
    Customer Service Rep - Emergency Response (On-Site) page is loaded## Customer Service Rep - Emergency Response (On-Site)locations: CAN Oshawatime type: Full timeposted on: Posted Yesterdayjob requisition id: R1682120

    Job Title:
    Customer Service Rep
    • Emergency Response (On-Site)Job DescriptionThe Emergency Services Representative engages with customers through inbound calls and/or online channels.
    This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. .

    (Military veterans are encouraged to apply.)
    A NEW CAREER POWERED BY YOU*World's Best Workplaces
    ," "Best Company Culture
    ," and "Best Companies for Career Growth
    As an Emergency Response Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

    And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENT
    This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time.

    We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, atConcentrix, there's real career (and personal) growth potential.

    In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

    WHAT YOU WILL DO IN THIS ROLEAs an Emergency Response Customer Service Representative:

    Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need Quickly and accurately gather information that is shared on a call that will be useful for paramedics Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer serviceYOUR QUALIFICATIONS
    Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

    Other qualifications for our Emergency Response Customer Service Representative role include:

    College 911 Communications/Public Safety Diploma or course completion Police, Fire, or Paramedic programs Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification Emergency Service VolunteerWHAT'S IN IT FOR YOU
    One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

    And we'll invest in YOU to aid in your career path and in your personal development.

    In this role, you'll also be provided with:
    The base salary range for this position is $31.84/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

    Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

    DailyPay enrollment option to access pay "early," when you want it Health and wellness programs with trained partners to help promote a healthy you A modern, state-of-the-art office setting with advanced technologies and a great team Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU
    If all this feels like the perfect next step in your career journey, we want to hear from you.

    Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."JOB AVAILABILITY
    We accept applications for this position on an ongoing basis.

    It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise.


    We encourage all interested candidates to applyLocation:

    CAN OshawaLanguage Requirements:

    Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
    Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws.

    We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.Potential Use of Artificial Intelligence (AI) in Hiring
    As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants.

    These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

    #     Mission:


    ### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

    #     Company Overview:

    **### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.
    Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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