Part Time Restaurant SupervisorPart Time Restaurant Supervisor - Ontario, Canada - Cineplex Entertainment Limited

Description

Restaurant/Amusement Service Supervisor page is loaded Restaurant/Amusement Service Supervisor
Apply locations Winnipeg, Canada time type Part time posted on Posted 2 Days Ago job requisition id JR Work location:

The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong.

There is an auditorium-style venue offering live entertainment – musical acts, bands and comedians – and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming.

The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone's favourites, as well as an "eatertainment-style" concept in the games area.

A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Restaurant/Amusement Service Supervisor – The Rec Room Seasons of Tuxedo , reporting to the Service Manager.

The Service Supervisor, is responsible for supporting the Player team in all guest service areas to ensure Rec Room standards are maintained, maximizing revenues and profits to agreed budgetary limits while ensuring memorable service is delivered to our guests.

Guest service areas include:
bar, service floor, host / call centre, amusement floor, trophy case, feature attractions, Events, Groups / Live entertainment.

The Service Supervisor will focus on resolving customer complaints, issues, and the professional development of the staff within the department.

The Service Supervisor should maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of their team compliment by providing coaching and feedback.

Responsible for executing Groups & Events within venue, providing seamless guest service.
Understand and effectively follow all Rec Room values, policies and procedures.
Protect and enhance the Rec Room brand.
Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
Ensure that all Front of House areas are clean and tidy at all times.
Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
Greet and handle all guest interactions with a high level of professionalism and hospitality.

Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.

Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.

Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).

Conduct practical training of new employees, and provide coaching and feedback.
Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
Ensure that the facility consistently meets the Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.

Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.

Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
Ensure that any and all variances are handled immediately.
Anticipate and react to any changes in business levels while maintaining excellent guest service.
Follow all provincial Health, Food Safety and Liquor service legislative requirements.
1-3 years of supervisory experience in the food service, retail and / or amusement industry.
~ Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
~ Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
~ Experience in all aspects of customer service and people management.
~ Experience in training will be considered an asset.
~ Familiarity with point of sale systems will be considered an asset.
~ Strong working knowledge of restaurant industry principles, methods, practices, and techniques
~ Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
~ Able to effectively communicate both verbally and in writing.

Interacts with customers, employees and management.
Will work flexible shifts.
Manual dexterity required to use desktop computer and point-of-sale system, as required.
Inclusion & Diversity

Known as Canada's largest and most innovative film exhibitor, we're so much more than movies – operating The Rec Room, Canada's favourite destination for 'Eats & Entertainment' and Playdium, specially designed for teens and families.

Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions.

Grow with us and explore roles in operations, food services, hospitality, digital commerce ), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE

As part of Cineplex Entertainment's standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

Inclusion & Diversity

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities.

If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at or via email at .A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows.

A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations.

Whether at home or on th e go, we offer over 10,000 digital titles to rent or own, including the latest releases.

An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers.
An agency powering end-to-end digital and DOOH solutions that drive customer experiences and bottom-line results.
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