Service Delivery Intern - Toronto, Canada - Thales

Thales

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Toronto, Canada

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day.

Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems.

Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

We are looking for a Service Delivery Intern to join us for a 4 month internship at our Toronto office.

You will support the URS Service Delivery Customer Centre by assisting with incoming and outgoing Repair deliveries and effectively and efficiently supporting all activities to ensure on-time delivery and meeting our KPI commitments.

Key Responsibilities:

Unpack, inspect, and receive equipment being returned to Thales for repair
Verify the accuracy of equipment received against information documented in the repair order/RMA
Log received items into SAP once validated
Load and unload materials to and from designated storage areas, such as racks, shelves, or vehicles, and stack or pile returned items and sort them according to projects
Assist with all shipping functions and transactions within SAP to ensure ontime service to our customers and vendors
Perform the same support functions for shipments being sent to Thales' vendors for thirdparty repair
Assist with keeping customers/vendors informed about the status of shipments leaving Thales' facilities
Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and general requests for information
Pack deliveries for shipment back to customer
Assist with transporting items that cannot be shipped from Thales' Moatfield location to the Scarsdale warehouse for skidding
Ability to lift, push, and slide packages that typically weigh up to 50 lbs. on a regular basis
Prepare and/or update project plans for process improvement initiatives or new process/tools implementations
Manage and track projects per plan and schedule. Provide status reports as required
Complete assigned project tasks as they relate to process improvement initiatives and projects
Support Life Cycle Support team with various tasks including, creation of maintenance bulletins, creation of databases, collection of technical information, etc.

Required Skills and Experience:

Fluent in English both in written and oral communication skills
Able to work onsite full time hours (40 hours) with the start date and the agreed work term
Excellent computer skills and very strong organization skills
Excellent communication and inter-personal skills
Excellent time management skills
Significant experience with data analysis, report writing and business improvement activities
A very high level of attention to detail
Ability to handle time-sensitive and pressure situations
Desire to work in a fast-paced, organized, positive team environment

Preferred Skills and Experience: