Facilities Operations Supervisor FT 2026-6589 - Cambridge

Overview · Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women's and Children's Health, Intensive Care, Mental Health, and Inp ...

Job description

Overview

Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women's and Children's Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities togethere. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion  To learn more about CMH, please visit our website at

Job Description

Salary

$ $48.75

Schedule

Days, Monday-Friday

Shift 

8 hrs 

Position Summary:

The Facilities Operations Supervisor is a vital part of our Facilities Department, ensuring the hospital campus remains safe, secure, accessible, and professionally maintained at all times. This role provides hands-on leadership to frontline teams while overseeing daily operations, incident response, parking management, and vendor performance.

As a Facilities Operations Supervisor, your contributions will directly affect patient experience, staff safety, regulatory compliance, and overall campus operations. The ideal candidate for this role will be a confident leader who thrives in a fast-paced healthcare environment, values accountability and teamwork, and brings strong operational judgment to complex and evolving situations.

We're looking for someone who values safety, service excellence, collaboration, and proactive problem-solving — and who understands the critical role that site operations play in supporting clinical care.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Key Responsibilities:

• Provide direct supervision and leadership to Security, Grounds, and Parking teams
• Oversee daily operations to ensure a safe, secure, and well-maintained hospital campus
• Ensure compliance with hospital policies, legislation, fire code, and safety standards
• Lead and support response to security incidents (Code White, HUGS, alarms, access control issues)
• Oversee parking operations including enforcement, vendor coordination, and revenue oversight
• Monitor contractor performance for snow removal, landscaping, parking systems, and security systems
• Develop and maintain operational procedures, schedules, and staffing plans
• Conduct performance management including coaching, progressive discipline, and annual evaluations
• Manage departmental budgets, service contracts, and cost control initiatives
• Collaborate with Clinical and Corporate teams to resolve operational concerns impacting patient and staff experience
• Review reports related to incidents, parking utilization, safety concerns, and service performance
• Support capital and infrastructure projects impacting security, grounds, and parking
• Participate in emergency planning, business continuity, and after-hours response as required
• Promote a culture of accountability, professionalism, and customer service

Education & Experience:

• Post-secondary diploma or degree in Facilities Management, Security Management, Law Enforcement, or related field
• Minimum 3-5 years of progressive supervisory experience in security
• Experience managing unionized staff in a healthcare or public-sector setting
• Knowledge of Occupational Health & Safety legislation and relevant Ontario regulations
• Knowledge of Municipal Bylaws and Ontario Accessibility Requirements
• Knowledge of Ontario Private Security and Investigative Services Act
• Knowledge of the Criminal Code of Canada and Trespass to Property Act
• Fire Code and Building Code (Ontario)
• Knowledge of Infection Prevention control (IPAC) Procedures
• Valid Ontario driver's license

• Experience in a hospital or healthcare environment preferred

• Certified Protection Professional (CPP) or equivalent security designation preferred

• Training in Emergency Management, Incident Command System (ICS), or Crisis Management preferred

• Experience managing parking operations and third-party vendor contracts preferred

Skills & Competencies:

• Strong leadership and team development skills
• Excellent judgment and decision-making in high-pressure situations
• Clear and professional verbal and written communication skills
• Ability to manage conflict and sensitive situations with discretion and professionalism
• Strong understanding of security operations, access control systems, and incident response
• Financial acumen and ability to manage budgets and vendor contracts
• Ability to prioritize competing demands in a fast-paced environment
• Collaborative approach to working with interdisciplinary teams
• Analytical skills to interpret data related to parking utilization, incidents, and service metrics
• Reliability and integrity to attend work and scheduled/agreed-to shifts

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

 

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

 

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH's AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital's  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.