- Define procedures to ensure service performance
- Study and analyze needs in terms of electronic payment operating platforms
- Analyze operating constraints
- Ensure the industrialization of production and implementation of the business resumption plan
- Define and implement procedures
- Ensure the drafting of qualification and patch testing procedures
- Provide customer support to meet availability and reliability commitments
- Handle and process requests and incidents
- Define production release requirements
- Manage relations between customers and service providers
- Produce activity reports
- Draw up maintenance action plans
- Ensure the definition of service tasks: alarms, scheduling, backups and plan processing (Batch)
- Contribute to committees with internal teams and/or customers (e.g. steering committee, production committee...)
- Provide user support to ensure that reported anomalies are dealt with
- Provide technical support to users (levels 2 and 3)
- Ensure timely response to operating incidents (e.g. analysis, diagnosis and resolution)
- Anticipate user needs and system upgrades
- Guarantee technical documentation
- Ensure the ongoing effectiveness of security systems
- Monitor operating incidents, analyzing causes and taking corrective action.
- Contribute to the development of colleagues' skills with the aim of improving collective performance
- Provide guidance, support and back-up to team members
- DEC/BAC in IT or equivalent
- 5-8 years' experience in a similar role
- Familiarity with the electronic payment industry (an important asset)
- Unix server
- Databases (e.g. Oracle, PostgreSQL...)
- Batch and Shell scripting
- File transfer station (CFT, SFTP...)
- International network platforms (e.g. Edit Package Visa, Master Com...)
- Scheduling tools (e.g. AUTOMIC, $UNIVERS...)
- Network architectures and security
- Supervision platform
- Databases
- Writing technical specifications
- Customer orientation
- Compliance with commitments
- Taking the initiative
- Problem anticipation
- Reporting & Monitoring
- Sense of initiative, flexibility
- Team player
- Ability to provide support and assistance @@@@@
- Assurer la définition des procédures dans le but d'assurer la performance des services
- Assurer l'étude et l'analyse des besoins en matière de plateforme d'exploitation monétique
- Assurer l'analyse des contraintes d'exploitabilité
- Assurer l'industrialisation de la production et la mise en œuvre du plan de reprise des activités
- Assurer la définition et la réalisation des procédures
- Assurer la rédaction des procédures de qualification et de test des correctifs
- Assurer le support client dans le but de respecter les engagements de disponibilité et de fiabilité
- Assurer la prise en charge et le traitement des demandes et des incidents
- Assurer la définition des prérequis de mise en production
- Assurer la gestion de relation entre les clients et les fournisseurs de service
- Assurer la production des rapports d'activité
- Assurer l'élaboration des plans des actions de maintenance
- Assurer la définition des tâches de servitude : alarmes, ordonnancement, sauvegardes et planifier les traitements (Batch)
- Contribuer aux comités avec les équipes internes et/ou les clients (e.g. comité de pilotage, comité de production...)
- Assurer le support utilisateurs dans le but de garantir le traitement des anomalies remontées
- Assurer un support technique aux utilisateurs (niveaux 2 et 3)
- Assurer l'intervention sous contraintes de délais lors des incidents d'exploitation (e.g. analyse, diagnostic et résolution)
- Assurer l'anticipation des besoins des utilisateurs et les évolutions du système
- Garantir la documentation technique
- Veiller à l'efficacité permanente des systèmes de sécurité
- Assurer le suivi des incidents d'exploitation, en analysant les causes et prenant les mesures correctives associées
- Contribuer au développement des compétences des collègues dans le but d'améliorer la performance collective
- Assurer l'encadrement, l'appui et le soutien aux membres de l'équipe Profil:
- DEC/BAC en IT ou l'équivalent
- 5-8 années d'expérience dans un rôle similaire
- Familier avec l'industrie de la monétique (atout important)
- Serveur Unix
- Bases de Données (e.g. Oracle, PostgreSQL...)
- Scripting Batch et Shell
- Station envoi fichier (CFT, SFTP...)
- Plateformes Réseaux Internationaux (e.g. Edit Package Visa, Master Com...)
- Outils d'ordonnancement (e.g. AUTOMIC, $UNIVERS...)
- Architectures et sécurité des réseaux
- Plateforme de Supervision
- Bases de Données
- Rédaction de spécifications techniques
- Orientation Client
- Respect des engagements
- Prise d'initiative
- Anticipation des problèmes
- Reporting & Monitoring
- Sens de l'initiative, flexibilité
- Joueur d'équipe
- Capacité à apporter support et assistance
-
Ingénieur DevOps SRE Senior
3 days ago
Cat-Amania Montreal, Canada CDIDescription du poste · Nous recherchons un Ingénieur DevOps SRE expérimenté pour rejoindre notre équipe et jouer un rôle clé dans nos projets de grande envergure. Vous interviendrez sur des domaines transverses incluant le Run, le Build, la gestion de l'obsolescence et la cheffer ...
-
Technicien Informatique
6 days ago
Nexus Innovations Montréal, CanadaNous sommes le partenaire d'entreprise technologique des PME et nous accompagnons les dirigeant-e-s et leurs équipes dans l'idéation, le développement et l'adoption de technologies d'affaires. · Expert-e-s Microsoft, nous allions stratégie d'affaires et expérience utilisateur pou ...
-
System and Network Administrator
1 week ago
American Iron and Metal Montréal, Canada**Company Description** · American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of ...
-
Director of Security Engineering
1 week ago
AlayaCare Montréal, QC, CanadaDirector of Security Engineering and SRE AlayaCare · AlayaCare is a revolutionary cloud-based home care software platform for agencies looking for innovation and efficiencies across the entire agency. AlayaCare is revolutionizing the way home health care is delivered. Our leadin ...
-
Director of Security Engineering and SRE
1 week ago
AlayaCare Montréal, QC, CanadaDirector of Security Engineering and SRE AlayaCare · AlayaCare is a revolutionary cloud-based home care software platform for agencies looking for innovation and efficiencies across the entire agency. View company page · AlayaCare is revolutionizing the way home health care is ...
-
Senior DevOps Engineer
6 days ago
Bell Montreal, Canada <span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.</span></span>JOB DESCRIPTION As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell's leading products and services: Fibe ...
-
Site Reliability Expert
6 days ago
PlayStation Montreal, CanadaWhy PlayStation? · PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlaySta ...
-
Senior DevOps Engineer
1 week ago
Bell Canada Montreal, Canada OTHERAs the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell's leading products and services: Fibe TV and Internet, ...
-
Senior Systems and Network Administrator
1 week ago
American Iron and Metal Montréal-Est, Canada Full timeJob Description · As a Senior System and Network Administrator, you will play a pivotal role in maintaining and evolving AIM's server, network and storage infrastructure to support and enhance our core business operations. Your mission is to lead and contribute to transformationa ...
-
Senior Systems and Network Administrator
4 days ago
American Iron & Metal Montreal East, Canada Full timeCompany Description · American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our ...
Senior SRE #4623 - Montreal, Canada - Alteo
Description
Alteo is looking for a Senior SRE for a permanent position based in Montreal.Your main role will be to ensure the smooth running and optimization of operations (electronic banking industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.
Responsibilities:
Profile:
Alteo est à la recherche d'un SRE Senior pour un poste permanent basé à Montréal.
Votre rôle principal sera d'assurer le bon fonctionnement et l'optimisation des opérations (industrie de la monétique), en préconisant la mise en œuvre de solutions méthodologiques et techniques, tout en veillant au respect des processus et réglementations.
Responsabilités:
