Temp Infra Design Associate - Toronto, Canada - NTT DATA

NTT DATA

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

INDIST#
LI-IST #

Company Overview:

Req ID: 278107

NTT DATA's Client is currently seeking a TEMP Infra Design Associate to join their team in Toronto, Ontario (CA-ON), Canada (CA).

HYBRID MODEL

5-6 years related work experience required in 5 plus years of Service Desk/IT Support experience supporting a large enterprise of end users in an MS Windows / MS Office environment
A bachelor's degree in computer science or related field required
Must have 3+ years acting in a more senior role on the Service Desk.
Advanced Knowledge of various Operating systems (OS) such as Windows 10 and MAC OS Knowledge of various mobile devices, such as iOS and Android platforms
Knowledge of Network fundamentals
Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.)
Solid experience of Microsoft Office 365
Knowledge and experience with ITSM systems such as Service Now or Remedy
May produce complex documents, perform analysis, and maintain databases
Strong communication skills (both written and oral), strong customer service, and excellent interpersonal skills with the ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary
Excellent organizational skills with the ability to handle and prioritize multiple projects
Analytical Problem-Solving Skills - must be adept at analyzing technical challenges, identifying possible causes, and advocating for solutions
Must have a desire to provide superior customer service for internal and external customers
Strong communication skills (both written and oral), strong customer service, and excellent interpersonal skills with the ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary
Excellent organizational skills with the ability to handle and prioritize multiple projects
Ability to take direction from all levels
Exhibit a high level of individual initiative as well as work well within a collaborative team environment

Responsibilities:

This position will provide customer-friendly assistance to clients having trouble using IT products and services. The Technical Support Analyst will troubleshoot, diagnose, and resolve or escalate Level 1/2 incidents as necessary.
Provide level 1 triage and resolutions such as password resets, account unlocks, and troubleshooting network connectivity issues
Performing callbacks as required
Training and mentoring other service desk associates as needed

About NTT DATA Services:

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.