Manager, Campus Stores - Oshawa, Canada - Durham College

Description

About Durham College:

Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs – including six honours bachelor's degrees and nine apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.
A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA's Top 100 employers and one of Canada's Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times. DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

DUTIES AND RESPONSIBILITIES:

The Manager, Campus Stores is responsible for the daily operations for both the Oshawa and Whitby campus stores. Managing the daily operations of both campus stores and their overall function including but not limited to staff scheduling, purchasing, merchandising, inventory control and the development and implementation of policies and procedures. This position works with the Director to prepare annual budgets, financial reports (revenue, operational, reconciliation and inventory) and assists with the development of merchandise and marketing strategies. The position also liaises with faculty and students to ensure academic requirements can be fulfilled. The Manager, Campus Stores manages both full-time, part-time and student staff in a variety of roles while ensuring an effective operation of both campus stores to support the needs of the students and the college while providing an exceptional customer experience.

1. Operations

· Initiate, plan, organize and direct a variety of activities related to the Campus Stores operations.

· Analyzes and makes recommendations regarding support requirements in the store.

· Oversees all aspects of the 2 stores by allocating tasks to team members to ensure service expectations are being met.

· Develop staff procedures and present to Director for approval.

· Provide administrative support for multiple college services including but not limited to Academic, Enrollment Services and PPL.

· Ensures PCI compliance standards are met in all areas, as required.

· Communicate with internal stakeholders (Managers, Deans, Administrative Assistants) to resolve issues and conflicts.

· Oversee all purchasing and merchandising functions for the retail stores at Oshawa and Whitby.

· Manage, coach and mentor 6 in-house staff and one satellite staff member as well as casual part-time staff

· Supervise a blend of full-time and part-time staff with multiple shifts with different start and end times as well as evening or weekend operations as needed.

· Ensure day to day coverage levels are met in both locations (sick and vacation scheduling).

· Acts as the first point of contact to staff and resolves issues and concerns

· Plans and coordinates the staffing and merchandising of an offsite Convocation event for multiple days in the Spring and Fall semesters.

· Plans and coordinates the staffing and promotions for several events throughout the year including but not limited to Open House, Program Information Nights, Orientation and holiday sales.

· Report to Director as necessary, to communicate any operational items that need to be addressed with Senior Leadership.

2. Inventory Management

· Analyze and make recommendations regarding sales, inventory and equipment for the most effective delivery of retail services

· Ensure the POS system is functioning and troubleshoot when needed

· Advise and budget for replacement equipment including POS and POS pads

· Oversee all aspects of two semi-annual inventory counts and report results to Finance

· Purchase all general merchandise excluding textbooks and monitor sales trends

· Monitors and approves expenditures in alignment with procurement and contract practices.

· Coordinate the transition of required kits to the Campus Store

· Ensure kits are relieved from stock in a timely manner and reconcile against Enrollment Services reports

3. Financial Management

· Budget forecasting and projections are required annually, assist with the preparation of annual budget including costing and analysis.

· Prepare, and monitor all revenue reports, bank deposits and reconciliations

· Prepare monthly operational reports for Director as required.

· Budget reconciliation and sales reporting.

· Purchase order preparation, requisition generation as required for operational or capital expenditures.

· Provide details and information to support Finance during audits as it relates to the Campus Stores.

· Review and approve all invoicing related to campus stores to ensure budget requirements are met-Reconciliation of Mastercard Expenses

4. Marketing

· Identify marketing opportunities and work with the CSR, ecommerce specialist to develop an annual marketing plan

· Maintain current knowledge of the college Campus Stores industry and general retail operations to identify strategic opportunities for the Campus Stores and liaise with other Colleges.

· Maintain DC brand standards and work with Marketing to create opportunities for future brand awareness.

· Attend trade shows to gain market exposure and additional industry knowledge

5. Human Resource

· Manage staff and provide leadership within the department, recruit, train, and ensure staff are following policy and procedures, health and safety guidelines.

· Coordinates staff training, new staff orientation, performance management, and coaching/support as required.

· Maintain an active understanding of the Collective Agreement, employment standards, and consult with HR as required.

· Ensure motivation of staff through staff meetings, individual consultations and performance management.

QUALIFICATIONS:

1.A minimum of a 3-year diploma/degree in Business Administration, Retail Management or Marketing.

2.A minimum of 5 years experience of supervisory and/or management experience within a retail environment or equivalent is required.

3.Experience leading full-time and part-time staff in a unionized environment4. Demonstrated commitment to equity, diversity and inclusion in all matters related to students, staffing and programming.

4.Full understanding of operating budgets, Banner/FAST and Bookware (or comparable software)

5.Full understanding of retail operations i.e. purchasing, merchandising, financial analysis and inventory.

6. Experience and understanding of exceptional customer service.

Band 10: $83,443 - $104,303

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on May 10, 2024 Competition number AD24-12.

Band 10: $83,443 - $104,303