Deskside Technician- Remote - Canada - Coreio Inc

Coreio Inc

Verified Company

Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:

Coreio is looking for a Deskside Technician to join our Toronto team.(3-month Contract). Remote role with occasional travel to the office. The individual will be involved in a Windows 10 migration.

Key Accountabilities:

Deliver technical support services in a courteous and responsive manner.
End User Support and troubleshooting.
Client onboarding.
Support tickets as assigned.
Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, deinstall, reimage, evaluation and testing, answer/respond to questions about hardware/software.
Troubleshoot, fix and/or resolve clients' issues per service ticket request.
Consistently demonstrate interpersonal and customer service skills.
Movement of device inventory to/from shipping/receiving/storage area to imaging workbench.
Execute the imaging & refurbishment activities required for this project.
Device repair as required during the refurbishment process.
Arrange required outbound device shipments and process inbound returns.
Standard swapping/refresh of asset, image of existing assets, scheduling users, shipping/receiving of equipment, additional standard Technical Analyst responsibilities.
Test and clean PCs, laptops and other related hardware as needed.
Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.
Set up, configure and add all required hardware during upgrade.
Restore all user and configuration data from user's backup.
Migrate from Local domain to Global domain with script.
Provide resolution of end user's technical issues post migration.

Requirements/Qualifications:

Experienced Deskside Technician
Good English communication skills (written and Oral)
Experienced in Win10 and Win10 Migration OS / Domain troubleshooting
Ability to work on the schedule independently and proactivity reach out for support orquestions
Understand and have experience with remote access tools
Understand and have experience with Azure Active Directory
Understand ad have experience with Intune
Driver's license and access to a vehicle.
Follow KT articles and update and contribute as required
End and Update tickets in the Ticketing System.