Client Solutions Manager - Edmonton, Canada - Gallagher

Gallagher
Gallagher
Verified Company
Edmonton, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.


Overview:
We are looking to fill a full time role for a Client Solutions Manager on our commercial lines team.

The main responsibility of the Client Solutions Manager role is to ensure exceptional client service to Gallagher's Commercial Insurance clientele.

While working on a lively and collaborative team the CSM carries out a wide range of duties.


Work Environment:

Hybrid (Agile) - We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.


Responsibilities:


  • Carry out a full array of client service duties, including maintaining paperless files according to Gallagher process and standards
  • Work with producers to run the renewal cycle, including marketing / remarketing, and midterm adjustments, for a portfolio of commercial business
  • Support on prospective clients and new business onboarding, including marketing, as required
  • Provide accurate and timely responses to client queries
  • Attend team meetings as required
  • Attend client meetings as necessary
  • Be a resource for Producers and clients with regards to different coverages, rating, claims and competition
  • Claim reporting as required

Qualifications:

  • High School Diploma/GED required; postsecondary education an asset
  • Minimum 7 years of related experience.
  • RIBO license required
  • Insurance designations, such as CAIB, CIP, CRM an asset
  • Knowledge in a specialized industry vertical an asset
  • Experience using EPIC a definite asset
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