Customer Service Representative - Kitchener, Canada - SQroots Salon

Description

We are looking for enthusiastic volunteer who is willing to work for our salon as a customer services representative with a focus on improving customer satisfaction and content creation.

We are flexible with hours so you may work for however long you need to potentially meet schools community hours if needed.

• Checkin and provide a friendly first impression on clients
• Coordinate clients' appointments
• Identify customer needs through active listening to answer questions, assisting with concerns through providing exceptional customer service support
• Generate videos and photos for social media purposes
• Process client transactions and assistant with onboarding clients with new marketing initiatives (loyalty card, giveaways, discounts, product launches, etc.)
• Ensure a clean and safe environment for clients

• 12 years of customer service experience (preferred but required)
• Have strong organization, communication and problem solving skills
• Have interested in the salon & beauty industry
• Possess willingness to learn

• Make a positive impact to the community
• Work on with flexible hours
• Positive team environment
• Career advancement opportunities in the future

• Casual dress
• Dental care
• Flexible schedule
• Onsite parking
• Paid time off

• French not required

• Day shift
• Monday to Friday
• Weekend availability

• Kitchener, ON N2H 5G6: reliably commute or plan to relocate before starting work (required)

• Secondary School (required)

• Customer service: 1 year (preferred)

• Day Shift (preferred)