Technical Support Representative - Vancouver, Canada - Ntirety

Ntirety

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

COMPANY OVERVIEW:

We are first and foremost a service company, enabled by technologynot the other way around. We believe that service is the core to creating a vibrant, "built-to-last", organization.

If what I've said isn't a mission you can get behind, or you are looking for a big paycheck to do more "directing" than "doing"stop reading.

Still with us? You likely believe that there is more to a job than just getting paid, and that the mission really matters.

Good. Because we believe that too.

POSITION PURPOSE:

Provide world class technical support to Ntirety Web Hosting customers, exceeding customer expectations in a considerate and efficient manner.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Responsible for reporting issues affecting multiple customers to management, with follow through to ensure customer satisfaction.
Document and track all inbound and outbound customer contacts on Ntirety's proprietary system.
Support and demonstrate commitment to quality principles and metrics.
Demonstrate adequate and uptodate knowledge in all commonly used Standard Operating Procedures and troubleshooting practices.
Demonstrate willingness to learn, improve and work efficiently in a team according to performance requirements and standards set by the company.
Eliminate customer confusion or frustration using empathy and consideration to reach amicable solutions.
Maintain professionalism and refrain from emotional reactions and comments related to daily workflow.
Work efficiently in a team and approach constructive criticism professionally.
Take ownership of customer concerns and issues and ensure timely resolution.
Perform other duties as assigned.

Requirements:

DESIRED MINIMUM QUALIFICATIONS:

Must be able to follow written and verbal instruction.
Must be available to work flexible shifts that include day, night and weekend hours.
Must have a high school diploma or equivalent.
12 years of Call Center experience preferred.
Working knowledge in a Windows and / or Mac based environment. Basic UNIX and / or Linux are preferred, not required.
Must be well organized and detailoriented and have excellent interpersonal skills.
Must be fluent in the English language both verbally and written.

Benefits
NetNation, a division of Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).

NetNation offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more.

If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.