IT Service Technician - Mississauga, Canada - Flynn

Flynn

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals.

The foundation of our award winning success is having the right people on our team.

We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants.

Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.

At Flynn, it's not just a job, it's a career

Overview:

IT Service Technician to work from our Mississauga office, reporting to the IT Helpdesk Team Lead.

We are a collaborative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer service.

A Day in the Life
Provide excellent customer service and demonstrate courteous and professional behavior
Demonstrate a consistent sense of urgency and followup on open issues to ensure a satisfactory and timely resolution is achieved
Ensure that all support requests are appropriately logged and managed within the ticketing system, including decisions and actions taken to achieve a successful resolution
Ensure the ongoing protection and integrity of the IT systems
Manage, deploy, and support computers, peripherals, software, printers, telephony, mobile devices and other technologies
Evaluate, recommend, and implement solutions, knowledge base articles and documentation for end user and IT agent use
Prompt escalation of tickets to the appropriate teams or individuals
Maintain and update inventory and receipts of all end user hardware
Other responsibilities and projects as assigned
Must be available to work rotating schedules which include evenings, and some weekends and holidays
Some travel is required
Technical Skills
Knowledge of Active Directory and Exchange account management, troubleshooting of computer hardware and software, VOIP/telephony support, mobile device support, networked multifunction printer maintenance, audio visual / meeting / collaboration systems support, and IT service tools
Experience with Windows based desktop/server operating systems, and mobile device operating systems.
Knowledge of supporting various clientside software such as Microsoft 365 Apps, MS Teams (including room systems and phone system). Experience with supporting hardware and software for a manufacturing plant and engineering is an asset
General knowledge of a range of diagnostic and logging tools
Technical and nontechnical writing of end user communications and articles for all technologies supported by the IT support team
What we are Seeking
A selfstarter, a passion for IT and the ability to work in a dynamic team environment
Degree or diploma in Computer Science/Networking or related field
2+ years related work experience
Microsoft or other industry certifications such as A+, N+, ITIL considered an asset
Proven analytical and problemsolving skills
Excellent communication skills (written and verbal)
Excellent interpersonal skills
Willing to speak up and share ideas with the team
Willing to question the status quo
Be able to give and take criticism
What We Offer
Funded training and development programs
Very wellequipped onsite gym
Dental and supplemental medical plan
RRSP contributions
Excellent on site, subsidized cafeteria