User Support Technician - Kleinburg, Canada - A-one Info technologies System inc.

A-one Info technologies System inc.
A-one Info technologies System inc.
Verified Company
Kleinburg, Canada

2 days ago

Sophia Lee

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Sophia Lee

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Description

Education:
College/CEGEP

  • Experience: 7 months to less than 1 year

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week

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