Customer Support Specialist – 12-month maternity leave - Edmonton - Catalis, LLC

    Catalis, LLC
    Catalis, LLC Edmonton

    2 days ago

    Full time
    Description

    Description

    Who We Are


    Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

    Join a dynamic team, focused on helping Municipal Governments "Connect and Simplify Municipal Information to help make data informed decisions." We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

    What We Offer


    Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

    This opportunity is based at Catalis' office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more

    The Opportunity


    This is a 12-month maternity-leave contract, with the opportunity for extension and the potential to transition into a permanent role.

    As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support. You will address basic troubleshooting tasks, resolve straightforward inquiries, and efficiently escalate more complex issues to specialized teams, ensuring a seamless user experience. Your role is critical in delivering initial assistance and ensuring issues are handled swiftly and effectively.

    This is an onsite position working out of our Edmonton office Monday through Friday.

    What you Will do

    • Customer Support: Respond promptly to inbound inquiries via phone, email, or chat, assisting with software-related issues or service requests.
    • Incident Logging: Accurately document and categorize reported issues in the ticketing system, ensuring clear tracking and easy access for future reference.
    • Basic Troubleshooting: Resolve common technical issues, such as password resets, software installations, and hardware connectivity problems, ensuring quick and effective solutions.
    • Escalation: Identify more complex issues and elevate them to higher-level support teams (Level 1, Level 2, or specialized technicians) for further investigation and resolution.
    • Knowledge Base Management: Utilize and contribute to the knowledge base or FAQ repository, ensuring that common issues are addressed with accurate, up-to-date solutions.
    • Customer Communication: Maintain proactive communication with customers, providing timely updates on issue status and outlining next steps for resolution.

    Requirements


    What you Will Need to Succeed

    • High school diploma or equivalent work-related experience.
    • Basic knowledge of Microsoft Windows and Microsoft programs such as Word, Excel, etc.
    • 1-2 years of call center or technical support experience.
    • Salesforce Service experience a plus
    • Strong attention to quality processes and detailed work
    • Strong communication skills and the ability to work independently
    • Ability to interact effectively both verbally and written with clients and team members

    Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.


    #J-18808-Ljbffr

  • Customer Support Specialist – 12-month maternity leave

    1 month ago

    Only for registered members Edmonton Freelance

    Catalis is a leading government Software as a Service (SaaS) and integrated payments provider. · This is a 12-month maternity-leave contract for a Customer Support Specialist. · ...

  • Full-Time Grade 4 Teacher needed for maternity leave

    1 week ago

    Only for registered members Edmonton, AB TL M Full time

    Aurora Academic Charter Primary School is looking for a full-time Grade 4 teacher to deliver a robust academic program until June 24,2026. · The position requires teaching experience with younger elementary grades, · Excellent English language skills and a high comfort level in G ...

  • Geriatric Community Support Worker, Register Social Worker, Maternity leave position

    4 weeks ago

    Only for registered members Edmonton, AB

    We are seeking a Community Support Worker to join our team at Operation Friendship Seniors Society. As a Community Support Worker, you will provide information, referral and advocacy services to seniors in need. You will be responsible for assessing what services are required for ...

  • Junior Recruiter - 12 to 18 Month Maternity Leave Coverage

    1 week ago

    Only for registered members Acheson

    Techmation Electric & Controls Ltd is currently hiring a Junior Recruiter for our Acheson branch for a12 to 18-month maternity leave coverage. · ...

  • Junior Recruiter - 12 to 18 Month Maternity Leave Coverage

    1 week ago

    Only for registered members Acheson, AB

    Techmation Electric & Controls Ltd is hiring a Junior Recruiter for 12 to 18-month maternity leave coverage. Responsible for developing recruiting strategies, evaluating candidate skills, and maintaining the Applicant Tracking System. · ...

  • Client Care Representative

    1 month ago

    Only for registered members Edmonton, AB

    We are looking for a team player who values a positive attitude & good communication to join our small animal team where we pride ourselves in getting to know our clients and treating everyone like family. · ...

  • Pharmaceutical Sales Representative

    1 month ago

    Only for registered members Edmonton, Alberta

    We are seeking a motivated professional with a strong passion for the pharmaceutical industry to join our growing team in a maternity leave coverage role. · Promoting the Company's products to healthcare professionals and pharmacists. · Developing/maintaining relationships with k ...

  • Pharmaceutical Sales Representative

    1 month ago

    Only for registered members Edmonton, AB

    We are seeking a motivated pharmaceutical sales professional to join our team in Edmonton as maternity leave coverage. · Bachelor's degree in science or related field. · 5+ years of proven track record of success in pharmaceutical sales. · Holds a valid driver's license and has a ...

  • Store Manager

    20 hours ago

    Only for registered members Edmonton, Alberta Full time

    This position is a 12-month Maternity Leave contract. As a Store Manager at L'Occitane, you will serve as the perfect host. · ...

  • Store Manager

    1 month ago

    Only for registered members Edmonton Full time

    As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. · ...

  • Store Manager

    5 days ago

    Only for registered members Edmonton, AB, Canada Full time

    As a Store Manager at L'Occitane,you will serve as the perfect host,cultivating an immersive experience for guests. · Treat everyone like cherished guests. · Create personalized experiences. · ...

  • Full Time Product Care Specialist

    4 days ago

    Only for registered members Edmonton, Alberta Full time

    Be part of a high performing team where your contributions are measured and recognized Create solutions for our customers by using the power of technology to improve their lives Work in a fast paced environment where every day is different Engage with prospective and current cust ...

  • Intermediate Biologist, Wetlands

    21 hours ago

    Only for registered members Edmonton, AB, Canada

    McElhanney is seeking a Wetland Biologist to join our Environmental team. This role can be based at any of our Alberta offices offering flexibility and the opportunity to support projects across the province. · ...

  • Guest Services Manager

    4 days ago

    Only for registered members Edmonton, Alberta, Canada

    We are thrilled to welcome you back to the all-new JOEY Mayfield this winter Apply today to join our opening team. · This is about you Your passion purpose and potential In you we see care drive confidence and curiosity When you join our team you can expect intensity excitement a ...

  • Payroll Specialist

    2 weeks ago

    Only for registered members Edmonton, Alberta

    Fountain Tire is looking for a Payroll Specialist to join the team at our South Edmonton Corporate Office. · ...

  • Guest Services Manager

    1 week ago

    Only for registered members Edmonton Full time

    We are thrilled to welcome you back to the all-new JOEY Mayfield this winter Apply today to join our opening team. · This is about you Your passion purpose and potential In you we see care drive confidence curiosity When you join our team you can expect intensity excitement energ ...

  • Junior Transportation Engineer

    1 week ago

    Only for registered members Edmonton, AB, Canada

    We are seeking a Junior Transportation Engineer or EIT to join our growing Edmonton office.This role is ideal for someone who is passionate about transportation design, construction, and project management which directly contribute to community‑shaping infrastructure projects. · ...

  • Survey Crew Chief

    1 day ago

    Only for registered members Edmonton, AB, Canada

    We have an opportunity for a highly skilled Survey Party Chief to join our Major Project team in the Edmonton Area.This is a great opportunity for an individual that is looking to grow their career in Geomatics Engineering/Pipeline Industry with a well-established company. · ...

  • Guest Services Manager

    1 month ago

    Only for registered members Edmonton, Alberta

    We are thrilled to welcome you back to the all-new JOEY Mayfield this winter Apply today to join our opening team. · This is about you Your passion purpose and potential In you we see care drive confidence and curiosity When you join our team you can expect intensity excitement a ...

  • Payroll Specialist

    2 weeks ago

    Only for registered members Edmonton

    Fountain Tire is looking for a Payroll Specialist to join the team at our South Edmonton Corporate Office. · ...

  • Intermediate Project Engineer, Transportation

    1 week ago

    Only for registered members Edmonton, AB, Canada

    We are seeking an Intermediate Project Engineer to join our growing Edmonton office.This role is ideal for someone who has developed strong technical foundations and is ready to take on more responsibility in project delivery, client coordination, · and mentoring junior staff. · ...

Jobs
>
Edmonton