Service Desk Optimization Manager - Toronto

Only for registered members Toronto, Canada

2 days ago

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Job Summary

The Service Desk Optimization Manager is responsible for overseeing the efficient triage and assignment of IT service tickets to ensure timely resolution and adherence to service level objectives.+
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Responsibilities

+•Oversee incident ticket workflows for technical support and issue resolution.
+•Ensure strict adherence to ticket management protocols, including effective communication, compliance with service level objectives (SLOs), and thorough documentation.
+•Partner closely with the IT team to facilitate efficient ticket management and prompt resolution.

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