Service Desk Optimization Manager - Toronto
2 days ago

Job Summary
The Service Desk Optimization Manager is responsible for overseeing the efficient triage and assignment of IT service tickets to ensure timely resolution and adherence to service level objectives.++
Responsibilities
+•Oversee incident ticket workflows for technical support and issue resolution.+•Ensure strict adherence to ticket management protocols, including effective communication, compliance with service level objectives (SLOs), and thorough documentation.
+•Partner closely with the IT team to facilitate efficient ticket management and prompt resolution.
Job description
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