Store Services/inventory Coordinator - Calgary, Canada - Mount Royal University

Mount Royal University

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Description:

About MRU:

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009.

Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs.

Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda.

We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

About the Department of Business and Retail Services:
The Cougars Campus Store operates as a department within Business and Retail Services.

It operates as a retail center to provide academic course materials, services and products to students in support of the mission and financial goals of the university.

About the Role:

With exceptional customer service as fundamental for all operations at the Cougars Campus Store, the Store Services Coordinator assists in all aspects of online orders, receives and processes shipments, offers general administrative assistance, and provides ongoing support to all inventory processes and merchandise movement.

This position is also responsible for all outgoing shipments to ensure they are processed in a timely and efficient manner, thereby improving store profitability and promoting textbook affordability.

Other duties include:
offering general store support, processing merchandise returns, as well as assisting with convocation and other events across campus.

This position is a Replacement Term, full-time role working 35hours per week ending 6/12/2024.

Responsibilities:

Online Order Fulfillment- Fulfilling, picking and processing online orders and meal plan orders daily, with an emphasis on taking the lead during back-to-school periods. Refund or cancel orders in the Campus Store ERP as required.

Assists with monitoring the status of backorders by liaising with the text, trade and general merchandise departments on late, missing or unfulfilled orders from vendors
Assists with overseeing the online order/return window to offer the highest level of customer service during the backtoschool period.

Shipping and Receiving (Inventory Processing)

Assists the Inventory Control Supervisor with the receiving of new goods; including quality control, counting, matching quantity received to quantity billed and checking for correct items and provides a copy of the invoice to the ICS noting discrepancies.
Informs Inventory Control Supervisor of items received without an invoice.
Use the Campus Store ERP to create an item receipt to add the merchandise to the system, making it available for purchase.
Assists Inventory Control Supervisor with invoice reconciliation, credit reconciliation, order tracking and issue resolutions as directed, send invoices and receiving documents to Accounts Payable.
Ensures all areas of backroom are neat, tidy, safe and organized.
Assist the Inventory Control Supervisor in processing damaged or defective merchandise including contacting the vendor for approval to return and credit note.
Assists the Inventory Control Supervisor in returning damaged or overstock merchandise to vendors; including printing pick lists, picking items and ensuring accuracy, noting damage where necessary, preparing shipping documents and packaging returns.

Inventory and Merchandise Support

Performs Ebook reconciliation as directed by the Inventory Control Supervisor
Executes daily inventory counts as assigned by the Inventory Control Supervisor; including identifying items to be counted, submitting results to the ICC and recounting as needed.
Assist Inventory Control Supervisor in preparing full physical inventory sessions, recounting, and resolving discrepancies.
Report any inventory concerns, errors, or discrepancies to the Inventory Control Supervisor.
Use the Campus Store ERP to create bundle adjustments for course materials or promotional sales as directed by the Inventory Control Supervisor.
Adhere price tags or asset protection security to items received, as directed by the Inventory Control Supervisor.
Update retail pricing as directed, including price increases, "asis" clearance pricing, and periodic markdowns.
Assists with store merchandising and stock replenishment with other members of campus store as needed.
Work with the Retail Supervisor and Merchandising Specialist to move newly received merchandise to the floor.

Customer Service and Campus Engagement- Supports front-line customer service with all general enquiries includi