Customer Service Representative - Montréal, QC, Canada - Transat A.T Inc.

Description

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism.

We have also won the title of world's best leisure airline several times over. Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims;
Send copies of customers claims to the various suppliers and departments concerned to obtain their version of the events;
Answer any written or verbal request, before, during or after customer's trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the procedures of the company;
Analyze customer claims and investigate incident circumstances;
Minimum of 3 years of experience in complaint management and customer service;
Bilingual (written and spoken);
Knowledge of travel industry, an asset;
Full time position
First week of training in the offcie

We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel.

We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy.

Transat will accommodate people with disabilities throughout the recruitment and selection process.