Manager Home Health Care - Antigonish, Canada - Lawtons

Lawtons

Verified Company

Antigonish, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Home Health Care Manager

Lawton's Antigonish

Overview:

The Manager of Home HealthCare will lead the soft medical team in providing customers with friendly and professional service.

The Manager of Home Health Care is responsible for the overall operation tof the Home Health Care department including sales/profitability and supervision of HHC Consultants.

Actively contributes to a positive and productive working environment.

People Leadership

Show leadership in establishing professional image in the home health care centre
Demonstrates cooperation and enthusiasm for home health care initiatives; flexibility in response to situations outside the norm
Partner with other departments in overall store strategic direction and team spirit
Create a culture of selling, coaching and development of all employees which embraces a passion for health and wellness
Create a coaching and development culture for all employees
Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
Responsible for ensuring the communication of operational requirements/changes to the Home Health Care department employees
Shows initiative and progressive attitude to the stores initiatives.
Delegates appropriately to achieve home health care department objectives

Customer Offering- Demonstrate warmth, empathy, and compassion towards the customer and the privacy of service offered

Create a shopping experience that engages customer in a way that enhances loyalty, sales and profit
Ability to identify sensitive customer needs and use discretion when providing service
Patient counseling/demonstration of home health care product (i.e. blood glucose meter; blood pressure machine)
Execute winning conditions

Policy/Regulatory Adherence

Ensure all applicable company policies and procedures are communicated and adhered to
Adhere to Federal/Provincial legislation and third party plan regulations; use the Third Party Plan Reference Manual for current information on how to bill properly to each third party plan.
Manage department budget
Perform department administrative duties as required
Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI's

Employee Relations- Be known as the supervisor who actively supports an environment of positive relations

Other Duties- Provide feedback for continuous improvement

Have the ability to create action plans to improve the department operations and employee performance
Support all company initative, programs and standards
Detailing to Healthcare providers within your area and complete detailing log quarterly
Maintain a clean and safe work environment as per company requirements
Other suties as required

Policy/Regulatory Adherence

Ensure all applicable company policies and procedures are communicated and adhered to
Adhere to Federal/Provincial legislation and third party plan regulations; use the Third Party Plan Reference Manual for current information on how to bill properly to each third party plan.
Manage department budget
Perform department administrative duties as required
Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI's

Employee Relations- Be known as the supervisor who actively supports an environment of positive relations

Other Duties- Provide feedback for continuous improvement

Have the ability to create action plans to improve the department operations and employee performance
Support all company initative, programs and standards
Detailing to Healthcare providers within your area and complete detailing log quarterly
Maintain a clean and safe work environment as per company requirements
Other suties as required

Job Requirements:

Required:

Above average communication skills (both oral and written)
Full knowledge of Home Health Care operations and programs
Team player committed to customer service excellence
Leadership and teambuilding skills.
Strong attention to detail, and organizational skills
Knowledge of soft medical operations and programs
Proficiant use of Chainware

Preferred:

Knowledge of 3rd party plans

Required:

High School Diploma
Minimum of 5 years in Health Care industry

Preferred:

Experience in a retail homehealth care or nursing environment.
Surgical fitting experience (including fitting of mastectomy products, compression stockings)
Relevent courses within the Home Health Care industry
Experience with Sobeys/Lawtons POS (point of sale) system

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

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