Privacy Specialist - Toronto, Canada - Alida

Alida

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive longterm customer loyalty and growth.

That's why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.

With Alida, innovative companies like HBOMax, Adobe, Lululemon and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.

Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experiences initiatives.

Other interesting things to know If you are someone really excited about privacy and want to get stuck in, this is a rare opportunity to work within a small and dynamic team to gain exposure to all areas of privacy that relate to our business. This can involve working on issues that are both B2B and B2C in nature, AI products and risk assessments; PIAs and DPIAs, employment privacy laws; data processing agreements; international transfers and privacy program management. We have lots going on and you will be supported to dive into any other areas that you may want to gain experience in

At Alida we value our staff and encourage continued professional development.

We will consider supporting continued professional learning, such as IAPP study and certifications or anything else you might think of that can add value to your role within the organization.

We truly respect and trust our employees, and place importance on their well-being and work life balance. As a result of recent trials and employee surveys we now operate on a "Hybrid" model.

This means you work from the office two days a week only, to harness the full value of facetime with your teammates and internal clients.

We care about the quality of your work, not where it takes place.

Qualifications:

Have a solid grounding (35 years+) in privacy already which you are excited to expand on
Are able to interpret laws, regulations, policies, standards, and orders to understand and explain any obligations that are relevant to us
Genuinely like talking to people, and the thought of doing so makes you smile (this is not a role for someone who prefers to work head down and headphones in)
Are IAPP Certified (preferably EU)
Have experience working with the frameworks of the modern privacy regulations (such as GDPR; CCPA; CPRA) and understand the global and cultural differences in approaches to privacy
Like things to run efficiently, and will highlight and selfstart fixes where you see room for improvement. We have great internal processes and workflows but we can always be better
Are excited to learn about Alida's suite of products and services and be able to have valuable conversations about our privacy capabilities with our customers
Want to keep abreast of the everevolving landscape of privacy law developments, understand how these may impact our customers and convey new requirements to our products and services teams
Don't view privacy as a backoffice compliance exercise, but a critical and valuable business driver that can really drive revenue and help forge customer relationships
Love working with all business functions, making friends across your organization and getting to know how Privacy can support the day to day work of your colleagues
Can demonstrate the usual asks: verbal and written communication and interpersonal skills; time management, organizational, and problemsolving skills; proficiency in Excel, Word, PowerPoint, SharePoint, and Outlook

Bonus Points:

Legal / paralegal qualification or experience
Previous work within a salesdriven environment Understanding of HIPAA
Knowledge of security controls (for example: NIST; ISO)
Experience with product development and / or privacy engineering
Exposure to tech / SaaS industry
Working with audit frameworks, such as SOC or ISO, and responding to external audit
Experience with responding to RFPs
Marketing and ad tech experience
French language skills
An appreciation of karaoke (it's about volume and performance, not vocal talent)

Responsibilities:

Creating materials to help our Sales teams and their prospects and customers understand our product privacy capabilities and answer common questions that customers have
Supporting our Customer Success & Sales teams in responding to customer queries (occasionally chatting directly with our customers, if needed)
Working with our Products and Professional Services teams to make sure our suite of products support customer privacy requirements
In liaison with the Alida Legal team, customer agreements t