Coordinator, Client Relations - Montréal, Canada - Brivia Group

Brivia Group

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT BRIVIA:

Founded in Montreal in 2000,
Brivia Group is a Canadian real estate development and investment group with a growing portfolio of residential and mixed-use projects in the region.

Led by its Founder, President, and CEO
Mr. Kheng Ly, Brivia has successfully completed many projects that signify innovation, expertise, and competence.

Among projects developed by Brivia Group is the award-winning
YUL Condominiums project in downtown Montreal, a major residential project that contributes to the
effervescence of the real estate in the city and
revitalizes the neighbourhood with the
beauty of its structure.

Brivia Group's subsidiary, Brivia Management, is an integrated, professional services firm specialized in development management. Other key projects include
1 Phillip Square, Quinzecent, Stanbrooke, and Nest Condos.

POSITION:

We are currently seeking a talented and motivated individual to join the Property Management Team as a
Coordinator, Client Relations & Condo Delivery who will have a high level of engagement to ensure our high level of client satisfaction.

The Coordinator, Client Relations & Condo Delivery will join one of the most
dynamic and leading real estate developers of Montreal.

This person will report to the Agent, Client Relations & Condo Delivery with dotted line reporting to the Vice President, Property Management.

The incumbent will
collaborate with various internal clients while ensuring an excellent client service.

The Coordinator, Client Relations & Condo delivery will
follow up and work closely with the purchasers from the moment a sale is approved until the remittance of the keys.

This person needs to have
excellent communication skills, be a
team player, be able to
prioritize in a
fast-paced environment, possess a high
attention to detail, be highly
organized, and
autonomous.

Projects must be managed
cross-functionally and across several geographies/locations as needed by the Property Management team.

The
major responsibilities in this position will fluctuate depending on the needs of the Property Management team, however, the Coordinator, Client Relations & Condo Delivery must be able to provide
support with
direct sales, customer relationship management, and
sales support.

RESPONSIBILITIES:

Ensure
total client satisfaction and excellent client experience throughout the delivery process for both internal and external clients;
Coordinate the
delivery of condominiums in collaboration with the various internal and external players (i.e., Construction, Notaries, Accounting, etc.);
Ensure a prompt follow up regarding
document preparation for notaries, financing, inspections, and closing dates;
Produce
weekly activity reports for tracking deliveries;

-
Collaborate with the Construction, Delivery and Customization department regarding repairs of
deficiencies in units;
-
Confirm all appliances, electricity, ventilation, etc. in the units are f
ully functional prior to inspections;
-
Coordinate with the cleaning team to ensure elevated standards of cleanliness prior to scheduled inspection with clients;
-
Conduct inspections with clients in accordance to company's standards, which includes greeting clients in lobby, confirming identification and POA, if necessary;

Prepare
keys and ensure shipment to notary in view of closing;

-
Deliver welcome gift in unit prior to client taking of possession of unit;

Take charge of
all projects delegated to you;

-
Collaborate with the team to assist with other projects;

All other related tasks.

REQUIREMENTS
-
High school diploma or equivalent (bachelor's degree in business, management or real estate preferred);

A minimum of
3 years experience in a
customer service role;
Experience in
real estate, an asset;

-
Exceptional customer service skills;

A strong knowledge of
Microsoft Office;
Strong communications skills in both
French and
English;

-
Chinese
speaking will be considered a strong asset;

Ability to
manage multiple projects simultaneously, while managing
priorities, and working with
tight deadlines;

-
Active listener and strong
interpersonal skills;

Ability to
adapt and change to an everevolving market;
A team player and detail oriented;
Be
solution, and
performance oriented;
Valid
drivers license, and your own vehicle.

WHAT WE OFFER:

Offices located in
Downtown Montreal, close to all our projects, shops, train, and metro & train stations;

-
Competitive full compensation based on experience;
-
Annual bonus program based on performance;
-
Group retirement savings plan with the employer contribution;