Automotive Service Advisor - Hamilton, Canada - RSK Automotive

Description

About Us:

RSK Automotive is a fast-growing individual mechanical repair and maintenance facility, we pride ourselves in quality service and exceptional customer service which start with our people.

Position Summary:

We are seeking a full time and motivated
Service Advisor. As a Service Advisor you will have a huge impact on providing the best experience to our customers.

We are looking for an experienced individual who can build rapport with customers and can successfully multi-task in a busy environment.

Responsibilities:

• Greet customer, conduct active vehicle side service consultation, document any customer concerns, recommend necessary service and promote the sale of labour, parts and accessories
• Open repair order based on appointment information and any additional information provided by the customer during checkin
• Provide estimates as needed
• Maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labour, parts and accessories
• Discuss repairs with Technicians and keep updated on the status of vehicles
• Review the invoice with the customer and ensure their vehicle is ready before they pick up
• Arrange alternate transportation for customers while their vehicle is being serviced
• Followup on ordered parts and open work orders
• Handle calls regarding technical and service related inquiries
• Promote service facilities to encourage repeat business
• Understand new and after market warranty coverage's to ensure compliance to the requirements.
• Carry out after sales follow ups to build and maintain positive relationships

Qualifications:

• Retail sales or service experience
• Ability to negotiate and sell
• Ability to communicate mechanical vehicle information in a simple manner
• Ability to perform under pressure and pay attention to detail
• Exceptional customer service skills
• Strong organizational and prioritization skills with the ability to multitask
• Excellent problem solving and conflict resolution skills
• Willing to learn more as a part of further personal development
• The ability to effectively respond to and meet the needs of a diverse client base
• Computer skills: knowledge of Protractor is an asset

If you require any sort of accommodation at any time during the recruitment process, please let us know.


Job Types:
Full-time, Permanent


Salary:
$50,000.00-$65,000.00 per year


Benefits:

• Onsite parking
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (preferred)

• Customer service: 1 year (preferred)

Work Location:
One location