Senior Customer Success Manager - Toronto - Quo

    Quo
    Quo Toronto

    5 days ago

    Description

    About The Role


    We're looking for a Customer Success Manager who's excited to join a small, high-impact team and help shape how strategic customer success works at Quo. We're a remote-first company, but we'd like this role to be based in Toronto. We have a strong local presence there, with teammates who enjoy co-working days and building community in person.

    You'll be joining a team of four, partnering closely with our other Senior Customer Success Manager, and building your own portfolio of customers to grow and retain. You're comfortable earning your way into accounts, identifying high-potential customers, and deciding where deeper, strategic engagement will drive the most impact.

    Quo is product-led at its core. This is not a traditional enterprise CSM role built around rigid processes or scripted playbooks. You'll operate in a PLG environment, using product usage, customer signals, and experimentation to create clear success and growth plans, blending thoughtful 1:1 engagement with scalable, automated motions.

    You thrive at building strong customer relationships and the systems that support them. You're comfortable using a wide range of tools and meeting customers at the right moments through a mix of live conversations, webinars, in-app messaging, and email. You think creatively about how to drive adoption and expansion using the full toolkit available to you.

    Success in this role is measured by NRR and the inputs into it. You're motivated by ownership, impact, and building something that scales.

    In your first 90 days, you'll be expected to deeply understand our customer base and product, define your initial portfolio's strategy, and begin driving measurable adoption and expansion through both 1:1 and scaled initiatives.


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