Project Coordinator - Toronto, Canada - All Languages Ltd
2 weeks ago
Description
Resource Coordinator
Full-time, Monday to Friday, 8:00 a.m. to 4:30 p.m.
Work from office position. Our office is located in Toronto (Bloor Street East across the street from the Sherbourne subway station)
About All Languages Ltd
All Languages is an Interpreting and Translation services provider, in business since 1971. We are Canadian owned and operated, and work with clients and vendors around the world. We are focused on customer satisfaction, and use technology to continuously improve processes, and client and vendor communication.
Position Overview
As a Resource Coordinator, you are a seasoned client professional, and are able to build strong business relationships by understanding their needs and exceeding expectations.
You can coordinate many orders concurrently, and can successfully assign and manage vendors to orders by matching their skills and availability.
You thrive in a fast paced environment, are productive, organized, and helpful.You communicate well with team members, understand the importance of workload balancing from a team perspective, and are not afraid to ask for help, or reach out to help others.
Responsibilities
- Process quotes and orders, confirm timelines, coordinate projects and assign/manage vendor resources
- Answer client questions and promote the appropriate level of linguistic services to meet client needs
- Prepare and maintain all projectrelated documentation
- Work in MS Office, CRM and industryspecific software
- Ensure vendor resources are paid and clients are accurately charged
- Quote and order followups, customer courtesy calls, documentation and resolving customer complaints
- Answer vendor questions and provide assistance with low level technology questions
- Support Team Leads
- Support Receptionist during vacations and/or high volume periods
Education
- Successful completion of a postsecondary degree or diploma
Experience
- 3+ years of relevant B2B customer service experience
Skills
- Strong interpersonal, telephone and written communication skills
- Courteous, professional, dynamic and well organized
- Keen attention to detail
- Critical thinker with strong problemsolving and troubleshooting skills
- High energy and ability to work within a team environment and individually
Assets
- Experience in dealing with diverse communities
- Fluent in a second language
- Translation & Interpreting industry experience
Why All Languages Ltd?
- Competitive salary
- Performance incentives
- Friendly work environment
- Professional development and opportunity for advancement
- Monthly company events
- Professional development and opportunity for advancement
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
Customer Service: 1 year (preferred)
- Administration/Office: 2 years (preferred)
Language:
- Any Second Language (preferred)
- English fluently (required)
Work Location:
In person
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