Guest Services Representative - Sun Peaks, Canada - Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre

Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre

Verified Company

Sun Peaks, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Proposition:

Accountabilities:

Daily operation of the Guest Services desks in the Village Day Lodge, including ticket sales
Contact position for guests regarding lift tickets, Season Passes sales for Summer and Winter, booking biking lessons and summer activities as well as resort information
Deals with guests in an efficient, courteous, respectful, and friendly manner
Demonstrates a commitment to exceeding the customer's expectations
Manages all cash transactions in a secure and accurate manner
Highly organized and efficient in the workplace
Always follows company policies and procedures
Security and accountability of tickets and cash
Balancing daily sales to computer reports
Highly developed guest relations skills with the ability to assess the needs and upsell our products
Selfmotivated and organized with the ability to work responsibly and independently
Strong computer and cash handling skills
Dependable, reliable, and punctual team player
Previous customer/guest service experience
A good knowledge of the regional area and willingness to learn
Well organized with the ability to multitask and work to tight timelines

What You Can Expect from Us?
Sun Peaks Resort culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth.

We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain's summer and winter activities.

A sneak peek into some of the perks and benefits our Seasonal employees enjoy:

Full access Summer Season Lift passes and Golf passes. Winter passes if applicable.
Dining discounts within our hotel & resort outlets
Retail discounts in Resort owned outlets
Reciprocal programs
Friends and family hotel rates
Continued professional growth and development opportunities