Operations Officer - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Operations Officer

What is the opportunity?
This position is in the Maintenance and Investigation Services Group. We are looking for a dynamic individual with a passion to join our fast-paced Wire's Team.

The Agent will repair incoming wires and will be responsible to handle incoming and outgoing calls for all clients across Canada and will interact with clients by providing them with assistance and solutions based on their individual needs for their incoming wire.

You will strive to constantly improve functions taking a client focused approach to effectively process client requests and service solutions where appropriate regarding their wire.

Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.

What will you do?

Develop an analytical and practical skillset revolved around personal and business products.
Collaborate with internal and external partners to provide clients with the optimal client experience.
Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.
Keep up to date on all communications including changes to RBC policy and procedures.
Maintain processes as outlined in policies and procedures identifying opportunities to make it simpler, faster, better.
Accountable for quality and accuracy of day to day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.

What do you need to succeed?

Must-have

Knowledge and experience in diverse RBC products, processes and services, for completing client transactions
Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously
Ability to work in a highvolume department with strict deadlines
Flexible to work Monday to Friday 8:30 AM 4:30 PM EST
Strong computer skills with the ability to navigate between multiple systems
Must be proactive, innovative and have a developed sense of urgency
Must be agile, flexible and have a desire for continuous growth

Nice-to-have

Advice Centre experience
Comprehension of RBC internal systems:
Application Launch Pad, On Demand, Service Platform
Knowledge of RBC products
Business banking or branch experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to do challenging work

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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