- Adhere to all Lafarge safety policies and procedures.
- Accountable for resolution process for short-paid/incorrect invoices. This includes tracking and monitoring, initial contact with customer, investigation, root cause identification, and resolution/correction. This often includes coordination with Sales and Credit departments.
- Facilitate application of open credits on customer accounts or issuance of check to return credit balances to customers.
- Troubleshoot and correct unapplied and misapplied cash to customer accounts. Coordinate effort with Financial Service Center.
- Customer account reconciliation/cleanup effort when necessary.
- Oversee application of credit card payments and manage historical files of credit card transactions.
- Attend and actively participate in monthly credit call for respective Sales District.
- Manage cross border billing.
- Backup Order entry for the order desk.
- Communication and transparency on activities that should involve CVC, Sales, Credit, the Financial Service Center, or any other department. Foster an environment of teamwork and cooperation with these other groups.
- Ensure proper documentation is kept for transactions that will stand up to the scrutiny of auditory requirements.
- Input manual bills of Lading as well as any other additional billing required by the business.
- Associate degree/college diploma an asset but not required
- Experience in a related field preferred.
- Experience in SAP considered an asset
- Understanding of building materials industry, including product knowledge, an asset.
- Computer literacy, including Microsoft Office suite of products.
- Written and verbal communication skills
- Relationship-building (customer and internal to Lafarge)
- Problem solving
- Math/accounting understanding
- Analytical skills
- Ability to multitask in a fast-paced environment
- Action-oriented/demonstrates drive
- Interpersonal savvy
- Customer interaction/customer focus
- Priority setting and time management
- Dealing with ambiguity
- Trust and credibility
- Peer relationships
After Sales Support Coordinator - Calgary, Canada - Holcim
Description
Overview
:The After Sales Support Representative (ASSR) is responsible to proactively manage key aspects of post-sale customer relationships as they relate to accounts receivable. This role is responsible for managing and resolving customer account exceptions relative to invoicing, cash application, and account credits. In addition, ASSRs are responsible for a significant portion of the administrative requirements that support accurate and timely invoicing of customers. This is a customer-facing role that requires a service-oriented mindset.
Major responsibilities:
Qualification Profile
Education and Work Experience:
Job-Specific Skills:
Competencies:
As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.