Starbucks Supervisor-Flex - The Blue Mountains - Blue Mountain Resort

Description

Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

What's in it for me?

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations
• Alterra Mountain Passes for your family;
• Discounts on Blue Mountain Lift tickets for friends and family;
• Free skating;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more

Flex Year Round - Full Time - Health And Dental Benefits

What will I be doing?

As a Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

• Open and/or close Starbucks
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational resources.
• Extensive experience in customer service in a retail or restaurant environment.
• Experience with Microsoft Office is an asset.
• Strong interpersonal, communication, leadership, and organizational skills.

What do we need from you?

• Intermediate knowledge of computer software
• Proven ability to coach, develop, mentor, and recognize employees as required.
• Must be able to work a Flex Schedule
• Reliable Transportation
• Able to work weekends
• This posting is for a current open position

Authenticity | Empowerment | Collaboration | Purpose

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.