contact centre agent - Saint-Georges - Meubles RD

    Meubles RD
    Meubles RD Saint-Georges

    1 week ago

    Description

    Overview


    Languages: French

    Education

    • Secondary (high) school graduation certificate

    Experience


    1 year to less than 2 years

    On site. Work must be completed at the physical location. There is no option to work remotely.

    Work setting

    • Retail business
    • Retail or wholesale furniture store

    Responsibilities

    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for billing for services
    • Arrange for refunds and credits
    • Explain the type and cost of services offered
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
    • Perform general office duties
    • Receive and log complaints
    • Copywrite
    • Answer clients' inquiries and provide information
    • Consult with clients after sale to provide ongoing support
    • Schedule transportation conveyances
    • Balance daily transactions

    Experience and specialization


    Computer and technology knowledge

    • Electronic mail

    Specialization/experience (business sales and services)

    • Distribution

    Additional information


    Security and safety

    • Criminal record check
    • Reference required

    Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player

    Benefits


    Health benefits

    • Disability benefits
    • Health care plan
    • Paramedical services coverage

    Financial benefits

    • Group insurance benefits
    • Life insurance
    • Registered Retirement Savings Plan (RRSP)

    Other Benefits

    • Free parking available
    • Learning/training paid by employer
    • On-site recreation and activities
    • Travel insurance
    • Wellness program

    Employment groups


    This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

    Support for newcomers and refugees

    • Does not require Canadian work experience

    Support for youths

    • Offers on-the-job training tailored to youth

    Supports for visible minorities

    • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

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