Cybersecurity - Service Delivery Manager - Toronto, Canada - EY

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY's people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax, transaction and consulting services.

We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development.

Recognized as one of Canada's top employers, EY continually strives to be a great place to work.

The opportunity

This position falls within our Consulting Service Line, which helps our clients enhance the effectiveness of operations functions by assisting them as they shift their emphasis from transaction-level control, processing and reporting to more value driven, decision support and analytics.

Your key responsibilities

Building and fostering relationships with key stakeholders, business leaders and technology teams to manage business strategy and deliver outstanding internal and external support
Define, monitor and report key performance Indictors (KPIs) of the security services delivery.
Define, generate and distribute monthly and adhoc KPI reporting to key stakeholders.
Monitor metrics for trends and track identified issues.
Recommend service and workflow improvements to improve service availability and performance and add value for key stakeholders.
Overseeing and managing/automating improvements to the Cyber Practice's business processes, methodologies, and client communication methods
Driving consistency of all established processes and procedures by sharing best practices with team members to contribute to enhance the quality of client experience
Reviewing and developing key documentation, including policies and procedures and reports, to ensure alignment with company standards
Actively participating in and contributing to the preparation of statements of work, proposals and the steps of these processes according to firm guidelines
Maintaining current knowledge on industry issues/trends and competitive services
Managing and maintaining external and internal process for the business including:
Client onboarding
Endtoend Client experience
Inventory
Reporting and report writing
Managing client billing and invoicing
Compliance (SOC 2)
Technology project management
Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
Passionate about quality of service and product and continuous improvement.
Experienced in IT Service Management and/ or Systems Integration and Engineering
Demonstrated ability to communicate, present and influence credibly and effectively
Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
Work with mínimal supervision, linking in with account team as and when required
Manage projects or initiatives while clarifying objectives, priorities, roles, responsibilities, timelines and scope changes as appropriate
Leadership, facilitation, coaching and mentoring skills

To qualify for the role you must have:

At least 5 years of experience working with Cyber Security Service Delivery, Security Program Management and/ or Professional services experience specific to Cybersecurity
Two years' experience effectively leading or coordinating projects and motivated teams with diverse skills and backgrounds.
Experience in business development and client engagement
Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise finance with technology skills

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities.

It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business.

In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.

Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defin