Description

Requisition ID: 198929

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Digital Products and Channel Deployment, IB Insurance

Purpose
Leads and oversees IB Insurance in Caribbean, Central America, Mexico, Chile, Uruguay, Peru, and Colombia, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Execution: Contributes to the overall success of the IB Insurance mandate ensuring all digital & systems projects are executed/delivered on time and within budget. Supports the team's business strategies and objectives with primary focus on optimizing Creditor and non-Creditor sales. Works closely with IT & Digital teams in Governance and in Country to execute projects and initiatives aligned to overall Retail & Bank Strategy.

Strategy: Responsible for supporting the long-term strategic vision and overall growth of Insurance across all business lines (Creditor Insurance, Stand-alone Insurance (Life), Property & Casualty) and client segments with an aim towards delivering an Omni channel client experience with focus on developing Digital Offers and services
Provides oversight to the Insurance digital transformation, aligning roadmaps and investments in all IB countries and with our strategic partnerships.

The incumbent under the direction of the Director Digital Products and Channel Deployment manages the relationship with other key stakeholders for the Region – Marketing, Compliance, Legal, IB Communications, Retail Heads, Contact Centres, Retail Products, Digital Factory and the countries to ensure communication of changes, prioritization of deliverables are properly addressed and executed.

What You'll Do:

• Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Develops and executes on the implementation of strategic initiatives and digital program solutions in conjunction with key internal stakeholders and insurance partners.
• Develops and executes on head office driven initiatives, including problem solving sessions, workshops with cross-functional business lines, local in-country working team members and subject matter experts to develop successful, strategic initiatives, aligned with Retail Strategies.
• Takes ownership for teams' strong results and contributes to building and sustaining relationships with other key stakeholders throughout the Bank.
• Serves as a liaison between the business community, partners and the IT/Digital organization.
• Partners with the Client Value Proposition (CVP), Operations, Performance Management teams gathering requirements, writing user stories for all system development including releases.
• Review and document process workflows, prepare training material and provides training when necessary.
• Supports the monitoring of KPIs/KRIs of client adoption and digital product penetration, leveraging available data to support findings and recommendations and working closely with the Performance and Analytics team
• Develop client focus group strategy to improve user/product experience, supports gathering of requirements and contribute to user experience testing for all digital initiatives.
• Identify opportunities for improvement & efficiencies of our insurance systems and processes.
• Oversees the update/content Insurance content on sites and CCA Resource Centre and IB content sites.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team

What You'll Bring:

• University degree in Business Management / Information Technology with a minimum of 5-10 years' experience in financial services with significant experience of the Insurance industry
• Strong project management knowledge including plan development; scheduling methodology; reporting. Excellent interpersonal, negotiation and client relation skills
• Strategic planning skills and proven ability to develop successful Insurance strategies and action plans
• Projects good presentation skills with proven success in connecting with different functional areas, partner groups and member groups; an articulate communicator he/she will bring experience presenting at all levels as well as one-on-one.
• Possesses strong critical thinking and advanced analytical skills to recommend innovative solutions.
• Experience developing strategic plans and a proven ability to communicate, develop and successfully implement operational, sales, digital, product and delivery strategies.
• Agile methodology knowledge and application to projects
• Maintaining a thorough understanding of global trends relating to Insurance
• Maintaining an in-depth understanding of key industry trends in legal, regulatory and market place environments, client needs, partnering opportunities and competitive situation across all sites
• Advance knowledge of MS Office, SQL, PowerBI and data tools
• Ability to effective communicate in both Spanish and English is required

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• Periodic International travel may be required

#LI-Hybrid

Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.