Program Administrator, Student Development - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:03/16/2023

Req ID: 30324

Faculty/Division:
Faculty of Applied Science & Engineering

Department:
Professional Experience Year

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

The Engineering Career Centre (ECC) connects University of Toronto students with meaningful professional experiences that provide a solid foundation for successful careers and life-long learning.

In addition to hosting a wide range of professional development workshops, events and services throughout the year, the ECC team runs the Professional Experience Year (PEY) Co-op program, a work-integrated learning program to connect engineering students with a wide range of industry opportunities.

As passionate and career-driven academic professionals, the ECC team seeks to nurture students and provide a comfortable transition from academic to professional life.

Your opportunity:

The Engineering Career Centre is an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork.

The leadership team believes in recognizing and valuing our employees' contributions to the advancement of the department's goals while promoting a strong commitment to work-life balance among our employees.

Under the general direction of the Director, Student Development & Career Programming, the ProgramAdministrator will work closely with the student development team to provide program administration and planning support for the development and delivery of curricular and co-curricular programming and logistics, including the admissions and enrollment process.

The Program Administrator will also liaise with contacts to ensure consistent administrative procedures are followed. This is a highly collaborative work environment dedicated to the success of our students.

As a first point of contact for our current and prospective students and stakeholders, the Program Administrator plays a critical role in creating a positive, welcoming, and professional experience, while ensuring fast, efficient, and accurate customer service.

The incumbent will be strongly committed to student success and equity, diversity, and inclusion.

Your responsibilities will include:

Acting as the first point of contact for programrelated enquiries.
Responding to enquirieswithin the defined scope of the role and redirecting as appropriate.
Providing detailed information on program and/or course eligibility requirements, procedures,policies and deadlines.
Processing registrations.
Analyzing administrative processes and procedures and recommending changes for improvement.
Liaising with contacts to ensure consistent administration procedures are followed.
Generating reports.
Resolving issues within the scope of the role and escalating problems as required.

Essential Qualifications:

Bachelor's Degree in Business or acceptable combination of equivalent experience
Minimum three years of recent and related experience with career development programming, course coordinator or office administration. Including experience providing support in preparing program material and maintaining program/student information, preferably in a career development context
Experience working withlearning management systems, such as Quercus (Canvas), CSM (Symplicity) or Orbis
Experience maintaining student record databases, e.g. Orbis, CSM (Symplicity), and ROSI
Experience working in a highvolume, fastpaced work environment with tight deadlines
Demonstrated knowledge and understanding of best practices in career development and/or workintegrated learning theory
Superior organizational and time management skills with the ability to effectively balance time sensitive independent and teambased projects
Ability to quickly pivot to changing priorities
Strong problemsolving skills with the ability to independently troubleshoot issues within the parameters of policies, standard operating procedures and past practices
Strong written and verbal communications skills
Customerservice focused and dedicated to meeting the expectations and requirements of internal and external stakeholders
Strong proficiency with Microsoft OfficeSuites, with advanced proficiency in Excel
Selfmotivated learner with demonstrated commitment to professional growth and development
Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegiallearning and working environment

Assets (Nonessential):

Knowledge of labour market trends, workplace standards and rights, and recruiting practices
Experience developing and delivering synchronous and/or asynchronous online and inperson career development programming
Certificate in project management

To be successful in this role you will be: