Technical Support Specialist - Quebec City, Canada - BD Philippines
3 weeks ago
Description
Be part of something bigger at BD. Here, you'll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It's an exciting, challenging and rewarding role, but you'll be working from a place of strength thanks to our trusted name, and the belief in our products that you'll quickly develop.
Here, you'll be channeling all your sales skills and experience into one singular goal:
advancing the world of health. At BD, you can make a true difference of one.
Job Type:
Full-Time
Job Level:
Entry to Senior
Travel:
Varies
Salary:
Competitive
RESPONSIBILITIES:
Job Description Summary:
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Pyxis medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process.
At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.
As the Technical Support Specialist, you will be providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware.
There will be a 90-day training period from Monday to Friday from 8h00 to 17h00.
Upon completion of the training period, the role will work 5 days a week between Monday and Sunday, 8 hours a day between the hours of 6h00 and 18h00.
QUALIFICATIONS
Education:
- Pharmacy or nursing experience a plus.
- Preferred Certifications: CCNA, CCNP, A+, MCTS, MCSE
Technical Skills:
- MS SQL Server (SQL 2008/2012)
- Should be able to write advanced queries (i.e. Select and Join statements) and analyze SQL data within complex database structures.
- SSIS (SQL Job) exposure/experience
- MS SQL Reporting Services
- MS OS knowledge
- Windows Server 2008/201
- Windows 7 and Windows 10
- Microsoft IIS and Web Applications
- Ability to use and interpret results from troubleshooting tools, including but not limited to:
- Application logs
- OS event logs
- Performance Monitor
- Performance Counters
- Task Manager
- Active Directory with a basic understanding of Group Policies and Security Permissions
- Networking topology and troubleshooting
- DNS; DHCP; LAN/WAN; Telnet; Ports (Networking/OS); Wireshark
- Understanding XML
- VMware experience or exposure
Soft Skills:
- Fluency in English required (verbal, read, write).
- Excellent written and verbal communication skills, and ability to clearly articulate solutions to complex technical problems.
- Excellent time management skills with the ability to manage multiple high priority issues simultaneously.
- Strong personal commitment to quality, customer service and patient safety.
- Ability to understand and communicate complex technical systems to a nontechnical audience.
- Works well in a team environment.
- Demonstrable ability to maintain a professional demeanor when handling complex user issues and high stress situations.
Le Spécialiste Support Technique est responsable de fournir un support technique aux clients internes et externes en résolvant des problèmes logiciels complexes, en répondant aux questions d'utilisation concernant les logiciels et matériels propriétaires.
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