Technical Support Specialist - Halifax, Canada - Armco Capital Inc.

Armco Capital Inc.

Verified Company

Halifax, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Founded in 1982 by members of the Armoyan family, Armco Capital Inc. has grown from a small family business into a diversified and dynamic group of companies. Armco continues to grow in business diversification, development and its team of dedicated professionals.

The Role:
Technical Support Specialist

The Technical Support Specialist role is to manage, plan, and organize service desk requests to ensure the stable operation of the organization's computer infrastructure.

This includes developing, maintaining, supporting, and optimizing key functional areas, particularly operating system infrastructure, data communications, and telecommunications systems. The Technical Support Specialist will also resolve hardware and software problems in a timely and accurate fashion.

Some of the essential responsibilities of this role include:

Provide Tier 1 and 2 end user support
Monitor, track, and respond on a timely basis and effectively to requests received through the IT request process
Support multiple M365 tenants and Windows domains in hybrid configurations
Record, track, and document the progress of service requests from submission until final resolution
Resolve enduser IT issues such as password resets, software questions, hardware issues, network connectivity, configuration, etc.
Technical onboarding of new hires
Install, test, and configure new workstations
Manage user accounts in Active Directory and Microsoft 36
Perform timely workstation hardware and software upgrades as required
Maintain inventory of all equipment, software, and licenses
Assist with project implementation, research, and potentially serve as a lead on projects
Assist with server and network infrastructure maintenance and troubleshooting

Requirements and qualifications for this role include:

College diploma in the field of information technology or a related field
At least 2 years handson technical experience with PC and server operating systems
Proficient knowledge of office suite software such as Microsoft Office and Adobe
Hands on experience in troubleshooting hardware
COMPTIA A+, Network+, Microsoft 365 Fundamentals, and Fortinet NSE certifications are considered an asset
Able to participate in an oncall rotation
Proven ability to work in a dynamic fastpaced environment, multitask, deliver under tight deadlines, and constantly adapt procedures to changing business requirements
Flexibility to work as a team member and also independently
High level of integrity and professionalism
Must be adaptable, positive, and bring a 'cando', selfstart motivation

If this sound like a role suited for you, please submit your resume to:
While we greatly appreciate all applicants, only those selected for an interview will be contacted.

Job Types:
Full-time, Permanent

Benefits: