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    Retail Store Managers Needed - Victoria, BC, Canada - New Look Eyewear

    New Look Eyewear
    New Look Eyewear Victoria, BC, Canada

    1 week ago

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    Description
    All of our employees hold these values, from head office to every one of our stores.
    You manage with integrity in a way that promotes our company culture, values and vision;
    You manage day-to-day store operation to ensure the business is set up for sustainable financial growth, while delivering outstanding vision care and customer service;
    You lead, mentor and manage all store staff;
    You implement and enforce new policies, protocols and procedures set in place by the company;
    You ensure your store is up to date with aged receivables and undelivered orders;
    You lead scheduled inventory counts throughout the year at the store;
    You are fully involved in the organization of in-store events to amplify the clinic, store, and brand awareness;
    You ensure that frame displays are full at all times and that product is merchandised to provide our customers with the most amazing experience and to maximize both AOV and conversion;
    You create the store's staffing schedule on a monthly basis;
    You develop talent for your store orienting, and training all team members;
    You handle customer escalations, assess and address customer complaints, and act as a liaison to resolve customer concerns;
    You are knowledgeable of different lens products, our own lens products (product knowledge provided) and frame products, to educate and better assist our customers

    You communicate with the Director of Operations on a regular basis to inform and update on the progress or updates regarding your store operation.

    You have experience in optical field (an asset);
    You have excellent computer skills and working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint)
    You are committed to driving salesand lead the team to achieve individual and store targets;
    You have great organization and planning skills, and an ability to manage multiple situations simultaneously;
    You have a flexible schedule with the ability to work evening, weekends and some holidays.
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