2slgbtqia+ Service Coordinator - Toronto, Canada - Friends of Ruby

Friends of Ruby

Verified Company

Toronto, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Friends of Ruby (FoR) is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. FoR offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and comprehensive programming. The Home provides transitional and emergency housing, as well as mental health and life-skills to support youth moving towards independent living.

FoR recognizes that a diverse work force is critical to accomplishing our mission.

Our goal is to attract and develop highly talented individuals from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We strongly encourage applicants from the 2SLGBTQIA+ and BIPOC communities, and diverse backgrounds that meet the requirements of the role.

We welcome applicants to introduce themselves, their stories and lived experiences in their cover letter to the degree they are comfortable with.

Why Work at Friends of Ruby?

A safe space to show up authentically through our workplace culture of diversity, equity, inclusion, and belonging.
Gain professional and personal development through an engaging and supportive work environment.
Create positive impact while serving and working alongside the 2SLGBTQIA+ community.
Establish meaningful connections and expand your network in the nonprofit sector.
Produce projects and outcomes that motivate, inspire, and drive you.

Position Summary
We are looking for a talented Service Coordinator support the team at the House and Drop-in.

Service Coordinator supports the Friends of Ruby's Transitional Home with respect to planning, organizing, and performing a variety of administrative and operations support and special projects.

Service Coordinator plays a vital part in the day-to-day logistics of the house.

Tasks and Responsibilities

Daily Duties_
Be the first point of contact to greet the youth, staff, and visitors to the building (ensure everyone follows entry protocols, including signing in, temperature checks and COVID19 screening)
Assist finance department with purchasing, procurement of materials and rent collection
Maintain positive relationships with service providers and external vendors
Assist management with reporting, filing, scheduling and other administrative tasks
Create and maintain a directory of service providers and resources
Manage incoming phone calls to the Friends of Ruby telephone line, including transferring calls to correct staff members, reviewing voice mail messages and providing followup if necessary
Assist Residential Housing Workers editing, formatting, and saving shift change notes and other documents as required.
Notify residents of operational updates happening in the house as well as general information such as monthly housing meetings, covid vaccine clinic, fire drill, etc.
Assist the Housing team with creative projects such as welcome signs for new youth, creating goody bags for special occasions (e.g., Halloween)
Coordinate with staff to create and update the program calendar
Monitor security cameras periodically throughout the day
Converse with youth and assist them if needed and/or contact specific staff accordingly
Deal with majority of communications to the FoR Staff at the House and the FoR home youth
Update the TVs with relevant information pertaining to the House and its events
Organize, clean, and label the front desk area, basement storage room and all donated inventory
Oversee the arrangement and the booking of the multipurpose room
Assist the Housing Director/Manager with administrative work such as scheduling, youth booklets, scanning documents, uploading data on SharePoint, ensuring RHWs are filing materials appropriately, and organizing spaces, etc.
Assist in operations and kitchen duties if needed
Ensure all vacant suites are prepped and ready for movein
Monthly Duties_
Create shift change logs for the following month (youth moving out/moving in) and update accordingly
Update the schedule as required and find coverage for the shifts when needed
Arrange and create monthly folders for interaction reports and incident reports
Occasional Duties_
Help kitchen vendors such as Second Harvest etc.
Fill in for Operations Supervisor when they are offsite and accompany vendors and service providers when they are on site
Perform room checks with Residential Housing Workers
Assist youth workers at the dropin with programing and other activities
Help RHWs fill out their youth tracking sheet with who they have meet/seen throughout the day
Aid Housing and Dropin staff in clerical/administrative work such as constructing youth booklets, scanning documents, and uploading them to SharePoint as well as creating months calendars for programming at the