Bilingual (French/english) Customer Experience - Montréal, Canada - REEF

REEF

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Experience Representative
- Full Time

Bilingual English/French

Location:
Canada Remote

Schedule:
Mon-Fri 7am-3:30pm PST

Who You'll Work For
REEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 5,000 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You'll Do
This is a permanent work-from-home position.

Operate with Speed, Agility and Accuracy

Use critical thinking and decisionmaking skills to handle backtoback interactions in a fastpaced, multitasking environment.
Toggle between multiple REEF systems and databases to look up information, update records, and log key details about customer interactions.

Champion Customer Success

Foster customer success by efficiently resolving customer inquiries and complaints.
Demonstrate empathy and excellent listening skills.
Embrace performancebased targets and call monitoring/recording.

What We Want from You

High school diploma or equivalent certification
Previous experience in a highvolume, fastpaced environment
A strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
Maintain attention to detail while performing repetitive tasks.
Ability to work from a seated position at a desk and talk on the phone for 8 hours a day.
Designated workspace at home, with a reliable highspeed internet connection
A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.

WORKING CONDITIONS:

Work is performed indoors for extended periods of time including up to the entire duration of a shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company.

REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.