User Support Technician - Edmonton, Canada - Edgelink Communications Ltd
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 7 months to less than 1 year
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
Work conditions and physical capabilities:
- Fastpaced environment
- Tight deadlines
- Attention to detail
Personal suitability:
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Ability to multitask
- Time management
Screening questions:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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