Room Attendant - Kingston, ON KL B
1 day ago
Job description
Join Our Housekeeping Team – Room Attendant
Are you detail-oriented, reliable, and passionate about creating welcoming spaces? The Kingston Marriott Hotel is looking for a dedicated Room Attendant who takes pride in delivering exceptional cleanliness and comfort for our guests. If you enjoy working independently while being part of a supportive team, this opportunity is for you.
Who We Are
Easton's Group of Hotels is one of Canada's leading hospitality companies, recognized for award-winning developments and a culture rooted in integrity, service excellence, and growth. With properties across Ontario, we are committed to delivering outstanding guest experiences while creating meaningful career opportunities for our associates.
Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). We are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to succeed.
The Marriott Connection
As part of the Marriott brand, we proudly deliver world-class hospitality supported by global standards and innovation. Marriott offers exceptional training programs, development opportunities, and career mobility within one of the most respected hotel brands worldwide.
Why Join Us
- Competitive wages
- Health and dental benefits, RRSP options, and wellness days
- Endless discounts with brands such as Apple, Shell, Ninja, Shark, Dyson, PC Optimum, home and car insurance, and many more
- Marriott travel discounts worldwide
- Opportunities for career growth within Marriott's global network
- A supportive, inclusive, and team-oriented work environment
Job Overview
The Room Attendant is responsible for cleaning guest rooms and assigned areas in a timely and thorough manner to ensure total guest satisfaction. This role plays a vital part in maintaining the hotel's high standards of cleanliness, comfort, and presentation.
Duties and Responsibilities
- Clean and service assigned guest rooms and areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, and removing trash.
- Clean kitchen areas when applicable, including refrigerators, coffee makers, cups, glasses, and silverware.
- Notify supervisor when service is complete so rooms may be sold or occupied.
- Report any room that cannot be serviced according to established procedures.
- Report maintenance issues, needed repairs, or unsafe conditions to supervisor promptly.
- Respond to guest complaints and special requests, ensuring corrective action is taken to achieve full guest satisfaction.
- Monitor and control housekeeping supplies and amenities to minimize waste.
- Maintain linen cart and supplies in a neat and organized manner according to departmental standards.
- Ensure the security of equipment, keys, and supplies issued daily.
- Report, log, and turn in all lost and found items following established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Assist with deep cleaning projects as required.
- Perform turndown service duties when assigned.
- Perform other duties as assigned while following all Company and Marriott Brand Standards.
Qualifications and Requirements
- Basic reading, writing, and math skills.
- Previous housekeeping experience preferred.
- Friendly, hospitality-focused attitude.
- Strong attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Strong organizational and teamwork skills.
- Problem-solving abilities and a positive work ethic.
Physical Requirements
- Ability to lift, carry, push, or pull items weighing up to 50 pounds.
- Frequent bending, stooping, kneeling, reaching, and standing for extended periods.
- Ability to move throughout guest rooms, hallways, and service areas.
- Handling cleaning equipment, linens, and guest room supplies.
Other
- Communication skills are utilized when interacting with guests, supervisors, and team members.
- Reading and writing skills are used for completing room assignment sheets and housekeeping logs.
- May be required to work weekends and holidays.
- Work Area: Guest rooms, hallways, housekeeping storage areas, and public spaces.
Health and Safety
- Follow all safe work procedures outlined in departmental policies, including the use of personal protective equipment.
- Comply with Occupational Health & Safety regulations in accordance with the Occupational Health and Safety Act and Ministry of Labour.
- Report all workplace injuries or illnesses immediately to a supervisor or manager.
- Participate in health and safety initiatives and bring concerns to the Joint Health and Safety Committee.
Accessibility Commitment (AODA)
Easton's Group of Hotels and the Kingston Marriott are committed to providing an accessible and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available throughout the recruitment process and during employment. We are dedicated to removing barriers and ensuring equal opportunity so that all individuals can fully participate and succeed in our workplace.