Retail Manager - Ottawa, Canada - Sodexo Canada Ltd

Sodexo Canada Ltd

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Company Description Grow your career with a company that shares your passion
Our Corporate Services Division
has an exciting new opportunity to join the Sodexo team as our next Retail Venue Manager of the Boutiques and Box Office for the Museum of War & History.**
The position is based in Gatineau.
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.

As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Job Description How You'll Make an Impact**:

Act as point of contact for daily operations between Museum Client, Sales Associates and Sodexo upper Management

- ensure daily operations and service levels are met; Prepare daily schedules, assign breaks and posts and replace absent staff, assists with daily operations when needed.

Ensure sufficient resources are available to manage operations and unforeseen requests ( special events, )
Proactively manage performance issues and HR situations, inform concerned Authority and provide updates to the Client.
Provide training to Supervisors and Sales Associates.
Ensure all Personnel have uptodate information on all events, promotions, products, procedures and changes to the operations.
Provide onthefloor supervision of Supervisors and Sales Associates to ensure smooth operation on a daily basis.
Oversee cashout procedures and reconcile cashout as a whole, ensure safes are replenished.
Produce daily revenue reports according to the procedures.
Address customer complaints and resolve issues; escalate significant issues to involved team.
Approve transactions where supervisor override is required.
Act as a sales software expert for the purpose of training, supervising and reporting. Initial training will be provided by the Client.
Adhere to and ensure compliance to the Standards, Uniform Guidelines and Financial processes and procedures.
Ensure that guests are served within a reasonable time frame. The Service level standards will be provided by the Client.
Reports information in a timely matter to Client, keeps close communication and participate in various meetings.

Qualifications What You'll Need to Succeed**:

Fluent Bilingual English/French is required
Postsecondary education (ideally, marketing and / or business)
2+ years of progressive retail leadership experience, with 2+ years' experience working with Point of Sales systems, report management and business analytics
5+ years of supervisory or managerial experience; experience managing unionized staff
Proven retail business operations experience
Experience in management of multi operations retail accounts
Proven financial management skills (understanding of finance and basic understanding of analysis, budgeting, forecasting) within a large size portfolio of business
Understanding of relevant retail technology (point of sales systems ecommerce, stores, vending, micro markets
Strong Microsoft office suite skills
Ability to action KPI's, goals and initiatives in a multi

- unit setting

Maintains a positive, winning spirit and role models personal resilience

Additional Information What Sodexo Can Offer You**:

Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact.

You
belong in a company that allows you to
act with purpose and
thrive in your own way.

In addition, we offer:

Flexible work environment
Competitive compensation & great employee benefits
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability
An awardwinning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo's latest awards here
And so much more

Sodexo is committed to Employment Equity and Diversity.

We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.

We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

**_
Thank you for your interest in Sodexo._**
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