Customer Service Representative - Burnaby, Canada - AkzoNobel
Description
Date:
Feb 16, 2024
Location:
Burnaby, CA
Company:
AkzoNobel
Are you a Ray of Sunshine?:
Are you a person with a customer centric can-do attitude? Do you like talking to people both on the phone or in person? Can you trouble shoot problems as they arise while keeping up with pro-active habits that avoid issues? If so you my be exactly what we are looking for.
Our Customer Service Team is growing.We are looking for a dynamic team player with a positive attitude and drive to get the job done and done right.
Job Purpose:
The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and provides support to all internal and external customers and plays a key role in our order fulfillment process.
Total Compensation:
- $55,000.00 Annually
- Annual Bonus
- Health and Dental Benefits
- Health Care Spending Account
- Pension Plan after 6 month waiting period.
- 3 Weeks of vacation + 5 persona/sick days
- 2 company determined days off (Floater days)
- Employee Assistance Program
Key Responsibilities:
- Order Entry & Fulfillment: Order Entry, Send order and shipment confirmations, advise on late shipments and delays, coordinate with internal departments that may include manufacturing, purchasing, logistics, sales etc.
- Claims and Complaints: Researches and handles a variety of customer complaints.
- Other administrative duties and sales support: Maintains customer contact information, pass along leads as appropriate, tracking short pays, maintain customer pricing, generate reports as requested.
- Sales Support: Assist in creating RFP responses to potential client, handle inbound unsolicited prospect calls and convert them into sales.
Job Requirements:
- Experience: 3 to 5 years of experience in a Customer Service or Sales Support Role.
- Education: High School Diploma.
- Communication skills: Attention to detail and accuracy when processing requests as well as the ability to communicate in a courteous and professional manner with everyone.
- Computer Skills: Must be generally computer literate and have basic knowledge Microsoft office programs such as Excel and Word. SAP knowledge is an asset.
- Organization Skills: Ability to multitask and balance changing priorities. Must be able to communicate both in person and on the telephone, enter information on the computer and read various detailed instructions.
- Relationship Building: Our CSRs like our customers both internally and externally and take pride in the ability to create strong relationships.
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